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About the Organisation
betPawa is a rapidly growing, internationally recognized brand operating across 17 African countries. Our mission is simple: to enable everyone in Africa to place a bet and trust they’ll receive their winnings. We specialize in community-based betting—empowering players through our market-leading Win Bonus schemes and impactful Dream Maker and Win BIG, Give Back initiatives.
Customer Support Agent job at betPawa | Apply Now
Kampala, Uganda
betPawa is a trusted pan-African sports betting brand with a mission to make betting accessible, affordable, and fun while empowering local communities through innovation and opportunity. Renowned for its simplicity, transparency, and low minimum stake requirements, betPawa has earned a strong reputation across Africa as a customer-first platform that prioritizes responsible gaming.
The company cultivates an empowering and collaborative work culture where creativity, impact, and personal development are highly valued, offering hybrid work arrangements and career growth opportunities in tech, operations, marketing, and beyond. Since its inception, betPawa has grown steadily by leveraging a mobile-first strategy, local expertise, and a lean, agile approach to expansion across multiple countries including Nigeria, Uganda, Ghana, and Kenya.
Its innovative business model combines seamless digital experiences with localized customer engagement, underpinned by core values of integrity, simplicity, reliability, and community. betPawa is also deeply invested in corporate social responsibility through its DreamMaker initiative, which funds life-changing projects for individuals and communities across Africa. To learn more, visit www.betpawa.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support Agent job at betPawa
Full Time
Deadline:
4 Jun 2025
Job Title
Customer Support Agent job at betPawa
betPawa
Job Description
Job Title: Customer Support Agent (No Experience Jobs)
Organisation: betPawa
Duty Station: Kampala, Uganda
Are you ready to turn your passion for helping others into a rewarding career? Join our dynamic team as a Customer Support Agent in Uganda! You will play a vital role in ensuring our customers have an exceptional experience with our services.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the APPLY Button below.
Deadline: 4th June 2025
NB: Only the shortlisted candidates will be contacted, Best of luck!
Join WhatsApp Channel here:
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
Assist customers through all available engagement channels.
Be open to having a flexible and dynamic working schedule.
Promote the value of the product through a wonderful customer experience.
Review customer complaints and concerns and seek to improve the customer experience.
Carry out callout exercises to do client education on existing and new products.
Do callout surveys on customer satisfaction and perception of our brand image.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
At least 2 years of college education.
Excellent written and verbal communication skills in Luganda, English.
Additional knowledge of different other languages is valued.
Previous experience in customer support
Ability to cope under pressure and work with minimal supervision
A genuine interest in helping others and providing exceptional service.
Ability to handle pressure and work independently.
Strong interpersonal skills and a quick learning ability.
Interest in the sports industry; knowledge of football betting is a plus.
Why betPawa?
Collaborative Spirit: Be part of a diverse team that values your input.
Growth Opportunities: We believe in your potential—let’s grow together!
Competitive Salary: Your hard work deserves recognition!
Team Adventures: From fun team-building activities to social events, we make sure there are plenty of fun and bonding moments.
Wellness Wins: – Our wellness programme is here to keep you feeling your best, with resources and support for your health and happiness
Join WhatsApp Channel here:
