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Customer Support Agent job at betPawa | Apply Now
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Customer Support Agent job at betPawa
Kampala, Uganda
Full-time
betPawa is a trusted pan-African sports betting brand with a mission to make betting accessible, affordable, and fun while empowering local communities through innovation and opportunity. Renowned for its simplicity, transparency, and low minimum stake requirements, betPawa has earned a strong reputation across Africa as a customer-first platform that prioritizes responsible gaming.
The company cultivates an empowering and collaborative work culture where creativity, impact, and personal development are highly valued, offering hybrid work arrangements and career growth opportunities in tech, operations, marketing, and beyond. Since its inception, betPawa has grown steadily by leveraging a mobile-first strategy, local expertise, and a lean, agile approach to expansion across multiple countries including Nigeria, Uganda, Ghana, and Kenya.
Its innovative business model combines seamless digital experiences with localized customer engagement, underpinned by core values of integrity, simplicity, reliability, and community. betPawa is also deeply invested in corporate social responsibility through its DreamMaker initiative, which funds life-changing projects for individuals and communities across Africa. To learn more, visit www.betpawa.com.
Customer Support Agent job at betPawa
betPawa
Our mission is to enable everyone in Africa to place a bet and trust they will get their winnings.
betPawa is an internationally recognized brand operating across 11 African countries, rapidly expanding into further markets. betPawa specialises in serving communities by enabling everyone to place any size bet and win big with the market-leading win bonus schemes. The company builds trust and recognition through Dream Maker and Win BIG, Give Back campaigns, funding outright, or matching winners' contributions to community development projects.
We are looking for a multi-tasking, attentive, and ready-to-help Customer Support Specialist. Working together with a team, you will be responsible for assisting our customers with technical issues when using our services.
Customer Inquiries:
Respond to customer inquiries via phone, email, live chat, or social media.
Provide accurate information about products, services, policies, and procedures.
Issue Resolution:
Address customer complaints and problems efficiently and empathetically.
Escalate complex issues to higher-level support or specialized departments when necessary.
Product Guidance:
Assist customers with product setup, usage, and troubleshooting.
Provide step-by-step instructions and helpful tips to ensure optimal product use.
Documentation and Reporting
Record Keeping:
Document customer interactions, issues, and resolutions in the customer support system.
Maintain accurate and detailed records for future reference and analysis.
Reporting:
Prepare and submit regular reports on common issues, customer feedback, and support metrics.
Highlight trends and suggest improvements based on data analysis.
Quality Assurance and Improvement
Feedback Collection:
Gather customer feedback to understand their needs, preferences, and satisfaction levels.
Use feedback to recommend improvements to products, services, and support processes.
Process Improvement:
Identify and suggest areas for improvement in customer support procedures.
Implement best practices to enhance the efficiency and effectiveness of the support team.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education level: 2 years of college (minimum)
Excellent written and verbal communication skills in English and Luganda.
Ability to work with minimal supervision
Interest in helping other people
Open to working 24/7 in shifts
Good interpersonal skills
Quick learner
Interest in the sports industry
Knowledge of football betting markets is an advantage
Previous experience in customer support is an added advantage
Key skills and experience for this role:
Help betPawa customers get the best experience possible while using our products
Be available to support clients through email, chats, and calls
Be flexible and available to work 24/7 on shifts as scheduled
Show initiative in amplifying the voice of the customer to advance business objectives
Grow through participation in other company-wide projects
What we offer
Attractive salary
Personal and professional growth
Team outings and company events
Business travel opportunities
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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