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About the Organisation
Customer Service Manager job at People Brand House | Apply Now
Kampala, Uganda
People Brand House is a management consulting firm based in Uganda, dedicated to empowering organizations and businesses to achieve their full potential through specialized services in human resource management, organizational development, leadership development, and strategic planning. With over two decades of experience across the East African region, the company has established a reputation for designing and implementing effective solutions that enhance employee productivity and drive business sustainability.
People Brand House fosters a collaborative and dynamic work culture, offering employees opportunities for professional growth and development. The firm periodically offers job opportunities in various roles, with details available on their official website. Since its inception, People Brand House has evolved to support both public and private sector clients, including healthcare organizations and non-governmental organizations, by focusing on people and processes as core strategic drivers for growth. The company's innovative business model emphasizes the integration of human capital strategies with organizational goals to create tailored solutions that address specific client needs.
Operating primarily within Uganda and the broader East African region, People Brand House maintains core values of integrity, professionalism, and client-centricity. Demonstrating a commitment to corporate social responsibility, the firm collaborates with business leaders and society at large to engage human capital as a key driver for business sustainability. For more information, visit their website at www.peoplebrand.co.ug
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Manager job at People Brand House
Full Time
Deadline:
30 Apr 2025
Job Title
Customer Service Manager job at People Brand House
People Brand House
Job Description
Job Title: Customer Service Manager
Organisation: People Brand House
Duty Station: Kampala, Uganda
The Customer Service Manager will oversee and lead the customer service team to ensure exceptional service delivery to clients. This role involves managing orders, resolving customer issues, coordinating with production and logistics teams, and implementing processes to enhance customer satisfaction. The ideal candidate will have experience in manufacturing and a strong understanding of the supply chain.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Lead and supervise the customer service team to ensure timely and professional support to clients.
Maintain and improve customer satisfaction by analyzing performance metrics and implementing improvement strategies.
Manage order processing and coordinate with production, logistics, and warehouse teams to ensure timely fulfillment.
Handle escalated customer complaints, resolving issues efficiently while maintaining a positive customer relationship.
Develop and implement customer service policies, procedures, and standards.
Collaborate with sales and marketing teams to align customer service goals with business objectives.
Generate and analyze reports on customer feedback, service issues, and delivery performance.
Train, mentor, and evaluate team members to maintain high performance and motivation.
Ensure compliance with company policies, safety standards, and industry regulations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration, or related field.
5+ years of experience in a customer service leadership role, preferably in a manufacturing environment.
Strong knowledge of ERP systems and order management software.
Excellent interpersonal, communication, and problem-solving skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong analytical skills and attention to detail.
Leadership and team-building capabilities.
Preferred:
Experience with ISO standards or other quality management systems.
Familiarity with Lean Manufacturing or Six Sigma principles.
How to Apply:
