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About the Organisation
Customer Service Agent job at ENGIE Energy Access | Apply Now
Kampala, Uganda
ENGIE Energy Access is a leading provider of decentralized energy solutions, committed to expanding access to clean, affordable, and reliable electricity across Africa to drive sustainable development and economic empowerment. Recognized for its innovative pay-as-you-go solar home systems and mini-grid solutions, the company has earned a strong reputation in the renewable energy sector.
ENGIE fosters a dynamic and inclusive work culture, offering employees opportunities for growth, innovation, and impact-driven careers in the clean energy space. The company regularly recruits professionals passionate about sustainability, with diverse roles in engineering, sales, operations, and customer service, supporting flexible work arrangements where possible.
Since its establishment through the merger of ENGIE Mobisol, Fenix International, and ENGIE PowerCorner, the company has evolved into a key player in Africa’s off-grid energy sector. Leveraging cutting-edge technology and a customer-centric business model, ENGIE Energy Access has deployed millions of solar products, improving the livelihoods of millions across multiple countries. Operating in over nine African nations, the company continues to scale its reach, aiming to provide electricity to millions more. At its core, ENGIE upholds values of sustainability, innovation, and inclusivity, ensuring that energy solutions remain accessible and environmentally friendly.
Through its corporate social responsibility initiatives, ENGIE Energy Access actively supports local communities by promoting clean energy education, climate resilience, and socio-economic development. For more information, visit their official website at https://www.engie-energyaccess.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Agent job at ENGIE Energy Access
Full Time
Job Title
Customer Service Agent job at ENGIE Energy Access
ENGIE Energy Access
Job Description
Job Title: Customer Service Agent (No Experience Jobs)
Organisation: ENGIE Energy Access
Duty Station: Kampala, Uganda
Job Summary:
Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.
How to Apply
Duties, Roles and Responsibilities
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Track progress under "My Applications" tab
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All suitably qualified and interested applicants should apply online at the APPLY Button below.
Creating a Positive Customer Experience
Make outgoing calls to EEA customers to attain given work targets
Be empathetic and compassionate while dealing and managing customers complaints
Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
Endeavor to give all EEA customers great end to end customer experience
Relationship management to increase client retention
Always enter accurate and honest information into the EEA data systems.
Capture data of high quality that can be used to better serve our customers.
Product Knowledge
Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
Always provide accurate product information to customers
Should be able to demonstrate an in-depth understanding of the customer finance agreement
Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
Escalate unresolved issues or questions to your immediate supervisor.
Support in building EEA conducive environment for both internal and external customers
Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Degree or diploma in a relevant field from a recognized institution
Conversant with use of computers
Excellent interpersonal skills
Should demonstrate both verbal and written communication (English)
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Language(s):
Must speak any of the following language combinations
Luganda +Ateso +Kakwa+ Kumam
Luganda+ Runyankore+ Rukiga+ Kinyarwanda
Luganda + Runyoro+ Rutoro + Rukonjo
Acholi + Langi + Alur (Luo)
Lugbara + Madi
Luganda + Lusoga+ Lugwere+ Samia
Luganda + Lumasaba
Kupsabiny +Lumasaba
Technology:
Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub
