Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
Full-time
Customer Service Advisor Job at NFT Consult
NFT Consult
Job Description
The Customer Service Advisor will support our client by handling customer inquiries and complaints, providing information on services, resolving billing issues, and ensuring excellent customer experience. The role requires fluency in english, strong communication skills, and the ability to work effectively under pressure in a fast-paced, customer-focused environment.
Duties, Roles and Responsibilities
- Respond to, resolve and record all callers’ enquiries & complaints.
- Provide customers with process and service support with regard to all our client’s activities like billing and customer service systems, among other operations.
- Resolve or escalate all reported issues and complete all call logs.
- Respond to utility commission and agency inquiries.
- Provide information about our client’s programs, products and services.
- Respond and escalate all billing inquiries and handle customers’ billing complaints.
- Resolves billing or service complaints and refers grievances to designated departments for investigation.
- Update and present the weekly, monthly and quarterly internal reports.
- Perform any other duties as assigned from time to time.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates are invited to submit their cover letter, resume and relevant academic qualifications
Deadline: 21st February 2026
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
