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About the Organisation
Smart Applications International Uganda is a leading ICT solutions provider offering a wide range of world-class technological solutions. Fondly known as "Smart" within the industry, the company was founded to deliver innovative, secure, and high-tech solutions in Africa and beyond. It stays ahead through constant research and innovation.
3 Customer Service & Support Officer job at Smart Applications International Uganda | Apply Now
Western Region, Uganda
Smart Applications International Ltd is a leading technology solutions provider with a mission to simplify access to healthcare and financial services through innovative smart card and biometric systems. Established in 2004, the company has grown steadily, earning a strong reputation across Africa for revolutionizing health insurance administration with secure, efficient, and user-friendly platforms. Known for its professionalism, integrity, and client-centric approach, Smart Applications fosters a collaborative and inclusive work culture that empowers employees through continuous learning, innovation, and impactful work.
The company offers a range of job opportunities across multiple African countries with flexible work arrangements, fostering both personal and professional growth. With operations in over 10 countries and serving millions of users, the company blends innovation with robust technology, enabling seamless healthcare access and data management. Driven by core values of innovation, integrity, accountability, and excellence, Smart Applications is also committed to giving back to the community through CSR initiatives focused on digital literacy, health awareness, and community development. For more information, visit their website at www.smartapplicationsgroup.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service & Support Officer job at Smart Applications International Uganda
Full Time
Deadline:
31 Mar 2025
Job Title
Customer Service & Support Officer (3 Jobs) job at Smart Applications International Uganda
Smart Applications International Uganda
Job Description
The Customer Service & Support Officer will be responsible for managing installations, upgrades, and configurations of Smart Systems (hardware and software) at medical service providers and other facilities. The officer will also train users on new and existing products, assess system performance, and troubleshoot issues while providing continuous technical support. Additionally, the role involves marketing Smart’s products, identifying business opportunities, and participating in capacity-building activities.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Manage installation, upgrades, and configuration of Smart Systems (hardware and software) at medical service providers and other facilities.
Train and retrain system users on existing and new products.
Assess system performance, troubleshoot, and recommend improvements.
Launch and deliver Smart’s existing and new products and services.
Respond to and log calls from medical service providers (MSPs) and customers, providing needed services.
Identify business opportunities and engage in sales and marketing of Smart’s products.
Monitor network connectivity, data transmission, and ensure system availability at the MSP level.
Initiate and document provider meetings to promote good relationships with system users (MSPs).
Handle card processing responsibilities.
Participate in capacity-building activities and perform other duties as assigned by the supervisor.
Prepare periodic reports and submit them as required.
Maintain excellent customer service, communication, and interpersonal skills.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor of Science in Computer Science, IT, BBIT, or a related field.
At least 3 years of experience in IT service.
Flexible to travel on short notice to various markets as required.
Possess valid travel documents.
Proficiency in additional languages is an added advantage.
Broad knowledge of IT in healthcare and related aspects.
Strong marketing, sales, organizational, and communication skills.
Excellent report writing skills with attention to detail.
Quick learner with demonstrated product knowledge and professionalism.
Proactive and highly organized with strong time management skills.
Ability to work under tight deadlines and remain calm under pressure.
