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Battery Swapping & Inventory Management

• Execute battery swaps quickly and accurately to minimize rider wait times

• Record all battery transactions in real time using the Swap App

• Identify and report missing, damaged, or malfunctioning batteries

• Conduct regular physical inventory checks to reconcile digital records

Customer Service

• Greet and assist all customers professionally and courteously

• Guide customers through the swapping process and respond to inquiries

• Deliver consistently friendly and efficient service to maintain high customer satisfaction

Station Management

• Keep the swap station clean, safe, and well organized

• Display valid trading licenses and ensure equipment is orderly

• Maintain hygiene, safety, and operational standards

Battery Stock Control

• Receive, store, and issue batteries accurately using the Swap App

• Ensure proper handling, storage, and security of battery stock

Reporting

• Submit daily, weekly, and monthly operational reports

• Report technical issues, alarms, repair needs, and security incidents promptly

• Maintain accurate and well-organized documentation

Asset Management

• Safeguard company property and equipment

• Identify and mitigate potential risks to prevent operational loss or damage