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Job Summary
Job Title:
Customer Relations Assistant
Employer:
Joint stock medical stores (JMS)
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Friday, 26 July 2024
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Customer Relations Assistant job at Joint Medical Store (JMS) | Apply Now
Gulu, Uganda
Joint Medical Store (JMS) is a not-for-profit organization established in 1979 by the Uganda Catholic and Uganda Protestant Medical Bureaus to provide quality, affordable, and accessible medical supplies to health facilities across Uganda, with the mission of improving healthcare through reliable and efficient supply chain services. Widely recognized as a leader in health logistics and pharmaceutical distribution, JMS is known for its high standards of professionalism, regulatory compliance, and dedication to serving both faith-based and government-supported health institutions.
The organization cultivates a collaborative and purpose-driven work culture, offering its employees opportunities for skill development, ethical engagement, and impactful careers in a variety of technical and administrative roles, with arrangements that suit both full-time and field-based staff. Over the years, JMS has evolved from a small supplier to a nationally acclaimed institution, leveraging innovations such as electronic inventory management systems, cold chain technologies, and partnerships with local and international stakeholders.
With a central warehouse in Kampala and regional hubs, JMS efficiently serves thousands of health units countrywide. Its operations are underpinned by core values of integrity, stewardship, accountability, and compassion. As part of its corporate social responsibility, JMS supports health systems strengthening, medical training programs, and emergency response efforts. For more information, visit https://www.jms.co.ug.
Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Customer Relations Assistant job at Joint Medical Store (JMS)
Full-time
Deadline:
26 Jul 2024
Customer Relations Assistant job at Joint Medical Store (JMS)
Joint stock medical stores (JMS)
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
Manage the processing of customers' orders; respond to customer inquiries and queries relating to products and services in accordance with JMS policies and procedures, carry out roles of supervising pharmacist.
NB. Working knowledge of the region and local languages is required for candidates applying for positions at Gulu branch.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Managing customer orders and responding to enquiries
Promoting a positive image of JMS by adhering to company values
Providing excellent customer care skills
Marketing and selling products to customers
Translating customer orders into sales documents
Maintaining records of unconfirmed orders
Identifying and resolving discrepancies in customer orders
Keeping accurate records of customer orders
Following up with customers regarding invoicing and order status
Updating customer contacts in the ERP system


SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL
Qualifications:
High school diploma or equivalent required; Bachelor's degree in a related field (e.g., Business Administration, Marketing, Communications) preferred.
Relevant certifications, such as customer service or sales certifications, may be advantageous.
Experiences:
At least 1-2 years of experience in customer service, sales, or a related field.
Proven experience in handling customer inquiries, orders, and complaints.
Experience with CRM software, ERP systems, or other customer management tools.
Familiarity with sales and marketing principles.
Competencies:
Excellent communication skills: Verbal and written communication skills to effectively interact with customers.
Customer-focused mindset: Strong customer service skills and a commitment to meeting customer needs.
Problem-solving skills: Ability to resolve customer complaints and issues efficiently.
Organizational skills: Ability to prioritize tasks, manage multiple customers, and meet deadlines.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Only Applications submitted online will be accepted.
Closing date for applications is Friday 26 July 2024 at 5:00pm.
You may visit JMS website at www.ims.co.ug for the job's additional details.

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