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Customer Experience Officer - Digital Call Centre job at Pride Microfinance | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Customer Experience Officer - Digital Call Centre job at Pride Microfinance
About the Organisation
Pride Microfinance Limited (MDI) is a Microfinance Deposit-taking Institution regulated and supervised by the Bank of Uganda under the MDI Act, 2003, and MDI Regulations, 2004. Established in 1995, Pride has grown to become Uganda's leading MDI, offering innovative financial solutions aimed at empowering economically vulnerable individuals and communities. With a robust network of 42 branches, 4 Enhanced Contact Offices, and 1 Contact Office across the country, Pride is committed to delivering accessible and inclusive banking services.
The institution's vision is to be the preferred provider of inclusive, customer-centric financial solutions, and its mission focuses on empowering communities through convenient banking. Pride upholds core values such as delivering the best customer experience, efficiency and effectiveness, fairness, integrity and accountability, teamwork, and a focus on sustainable development.
Pride Microfinance Limited (MDI) is a Microfinance Deposit- taking Institution regulated and supervised by Bank of Uganda (BoU) under the MDI Act, 2003 and MDI Regulations, 2004 with a capital base of Ugx. 168.6 billion. Pride’s purpose is transforming lives responsibly. Pride offers innovative financial solutions to largely people at the base of the economic pyramid and serves its customers through 42 networked branches and 5 contact offices spread across the country and implements sustainability sound practices throughout its business operations to create a positive impact through three sustainability pillars; economic, environment, and social as well as contributing to the Sustainability Development Goals (SDGs) and their investable sub-goals that relate to microfinance activities.
Job Title
Customer Experience Officer - Digital Call Centre job at Pride Microfinance
Pride Microfinance
Job Description
Job Title: Customer Experience Officer - Digital Call Centre (Fresher Customer Service Jobs)
Organisation: Pride Microfinance Limited (MDI)
Duty Station: Kampala, Uganda
The Customer Call Executive – Digital Call Centre will report to the Manager Customer Experience.
Main purpose of the job:- He/she will be responsible for managing the digital Call Centre in relation to customer service i.e. answering incoming calls from customers in regard to our products, inquiries, offers, quotes, returns, troubleshoot problems, provide information / feedback and escalate issues if necessary.
Duties, Roles and Responsibilities
Responsibilities:
Attending customer queries on all the available company digital platforms.
Cross-sell company’s products to clients and enhance / protect the reputation of the company at all times.
Resolving customer complaints reported through various channels, ensuring their resolution in accordance with consumer protection guidelines.
Undertake customer research through documenting customer feedback and administering digital research tools.
To support the Marketing and Digital team to plan and produce content across Pride’s owned digital channels.
To develop a knowledge base of customer behavior to support the expansion of digital capacity.
To drive engagement through our social channels, increasing outreach and Customer Relationship Management.
Maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the Call Centre Tele-sales Team (outbound calls) when required in relation to specific sales /marketing activities
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
Diploma or bachelor’s degree in any Discipline
Should be fluent in commonly used local languages. Candidates should also have 2 principle passes at A’ Level and credit passes in English and Mathematics at O’ Level.
A minimum of one year’s experience in a customer experience role or handling Call Centre.
Candidates who are fluent in the Northern and Eastern languages are encouraged to apply.
He/she should not be more than 35 years of age.
How to Apply
All candidates should apply online at the Apply Button below.
Deadline: 30th November 2024.
NB: Only shortlisted candidates will be contacted.
