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Full-time
Customer Experience Agent Job at Uganda Airlines
Uganda Airlines
Job Description
Support the customer service function of Uganda Airlines at the Airport.
Duties, Roles and Responsibilities
- Handling Customer inquiries via the call centre and emails: Answering questions regarding dates, prices, and availability of flights.
- Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.
- Represent the airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database
- Customer information support; Informing passengers of any changes or delays regarding flights.
- Helping passengers aboard the plane when stationed at a boarding gate:
- Maintain an up-to-date database of clients’ information and documentation.
- In charge of passenger inflow and queue management at work location.
- Participate in marketing campaigns to create awareness of Uganda Airlines product offerings.
- Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers travelling with pets.
- Responsible for proper arrangement and layout of the front office to ensure a good ambience.
- Assist in giving feedback to passengers
- Uphold the brand values of UR
- Other duties as assigned by the supervisor
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 13th February 2026
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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