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Customer Care Team Leader job at Kampala Hospital | Apply Now
Are you looking for Customer Servicejobs in Uganda 2025 today? then you might be interested in Customer Care Team Leader job at Kampala Hospital
About the Organisation
Kampala Hospital is a reputable healthcare institution known for providing quality medical services. With a growing presence in the healthcare industry, the hospital offers competitive compensation, professional development opportunities, and a supportive work environment.
Kampala, Uganda
Full Time
Job Title
Customer Care Team Leader job at Kampala Hospital
Kampala Hospital
Job Description
The Customer Care Team Leader will be responsible for overseeing the daily operations of the front desk, ensuring the team of Administrative Assistants is providing excellent service to patients, visitors, and clients. You will supervise, train, mentor, and evaluate staff to improve performance, resolve complex patient concerns, and collaborate with hospital departments to streamline administrative processes. Additionally, you will develop and implement customer service policies to enhance the patient experience and ensure operational efficiency. Monitoring and reporting on the front desk's performance will be key, with recommendations for improvement as needed.
Duties, Roles and Responsibilities
Supervise and manage a team of Administrative Assistants to ensure high performance and efficiency.
Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
Ensure a seamless and positive client experience by maintaining high customer service standards.
Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
Handle complex patient concerns and escalate issues as needed.
Develop and implement customer service policies to improve hospital operations.
Collaborate with various hospital departments to streamline administrative processes.
Monitor and report on front desk performance and provide recommendations for improvements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Degree in Public Administration, Business Administration, Customer Service, or a related field.
At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.
Ability to multitask, work under pressure, and resolve conflicts professionally.
Strong problem-solving skills and a proactive approach to service improvement.
How to Apply
Interested candidates should submit their CV and Cover Letter to recruitment@kampalahospital.com with the subject line "Application for Customer Care Team Leader Position
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