Customer Care Team Leader

Supervise and manage a team of Administrative Assistants to ensure high performance and efficiency.

Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.

Ensure a seamless and positive client experience by maintaining high customer service standards.

Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.

Handle complex patient concerns and escalate issues as needed.

Develop and implement customer service policies to improve hospital operations.

Collaborate with various hospital departments to streamline administrative processes.

Monitor and report on front desk performance and provide recommendations for improvements.

Degree in Public Administration, Business Administration, Customer Service, or a related field.

At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting.

Strong leadership and team management skills.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools.

Ability to multitask, work under pressure, and resolve conflicts professionally.

Strong problem-solving skills and a proactive approach to service improvement.