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Nyakibale, Uganda

Full-time

Deadline: 

October 25, 2023 at 2:00:00 PM

About the Organisation

When the Franciscan Sisters from Breda in the Netherlands arrived in Kabale Diocese in 1963, they had a dream and a job to do. Healthcare services in the region were in very short supply, and yet malaria and other tropical diseases were in abundance. This is what moved the sisters to give all they had to turn an already existing Dispensary into a community Hospital. And so Nyakibale Hospital came to be, named after Karoli Lwanga the Head of the 22 Catholic Uganda martyrs who were later canonized in 1964. Starting with only 85 beds, the newly found Hospital conducted 350 deliveries in the year of its establishment! 53 years down the road, the Hospital has evolved commensurate to the healthcare needs of its catchment population. Functioning as the Referral Hospital for Rukungiri District, the facility has grown into a vast complex, employing 170 people, and serving over 40,000 patients per year.

Job Title

Customer Care Officer job at Karoli Lwanga Hospital

Job Description

The post holder will be responsible for dealing with all visitors /patients inquiries in relation to the hospital services focusing primarily on patient care and management. He /she shall deliver a service to meet the individual needs of all clients and whenever possible resolving enquiries at first point of contact.

Duties and Responsibilities

  • The post holder will be responsible for dealing with all visitors /patients inquiries in relation to the hospital services focusing primarily on patient care and management.

  • He /she shall deliver a service to meet the individual needs of all clients and whenever possible resolving enquiries at first point of contact.

Qualifications and Competencies

MINIMUM QUALLIFICATIONS:

  • Diploma in Business Administration, Marketing, Social Sciences, SWASA, Public Administration

  • 2 Years of Experience in Customer Care service is required.


Other Requirements:

  • Excellent Communication, negotiation and interpersonal skills with good understanding of emotional intelligence

  • Team Player with leadership qualities

  • Good command in both English and Lunyakitara

  • Communicating effectively with staff at all levels and patients to ensure support services


How to Apply

Submit your application with copies of your academic credentials to the;
Principal Human Resource Officer
Karoli lwanga hospital-Nyakibale
Box 31, Rukungiri or e-mail: nyaki@ucmb.co.ug not later than 25th October, 2023
hospital website: www.nyakibalehospitalug.com

NB: Only shortlisted candidates will be contacted

Karoli Lwanga Hospital- Nyakibale remains an ‘Equal Opportunity Employer’

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