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Customer Care Assistant job at Nation Media Group | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Care Assistant job at Nation Media Group
About the Organisation
Nation Media Group (NMG) is East Africa’s leading independent media house, dedicated to informing, educating, and entertaining audiences through high-quality journalism and innovative media solutions that uphold democratic values and foster socio-economic development. With a proud legacy dating back to 1959, NMG has evolved from a single newspaper into a multimedia powerhouse operating across print, broadcast, and digital platforms in Kenya, Uganda, Tanzania, and Rwanda. Renowned for its editorial independence, credibility, and journalistic excellence, the Group has earned widespread recognition and numerous regional and international accolades.
NMG offers a dynamic and inclusive work culture that champions integrity, creativity, and continuous professional development, attracting top talent with opportunities for growth, competitive benefits, and hybrid work arrangements. At the heart of its business model lies a commitment to digital transformation and audience-centric content delivery, supported by data-driven strategies and cutting-edge technologies.
Guided by core values of trust, innovation, respect, and social responsibility, the Group actively engages in impactful CSR initiatives focused on education, health, youth empowerment, and environmental sustainability. As a media giant with an expansive reach and a loyal audience base, Nation Media Group continues to shape public discourse and influence change across the region. For more information, visit www.nationmedia.com.
The Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media, which attract and serve unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda. Nation Media Group is Uganda’s most influential media house, operating the Daily Monitor. Saturday Monitor and Sunday Monitor newspapers, 93.3 KFM, 90.4 Dembe FM, NTV Uganda, Spark TV, Nation Courier Service and the Monitor Business Directory.
Job Title
Customer Care Assistant job at Nation Media Group
Nation Media Group
Job Description
Job Title: Customer Care Assistant (Fresher Jobs)
Organisation: Nation Media Group (NMG)
Duty Station: Kampala, Uganda
Reports to: Customer Service Executive
To ensure exceptional customer satisfaction by providing professional and timely responses to customer inquiries and complaints, maintaining high standards of service, and supporting the company’s customer retention goals.
Duties, Roles and Responsibilities
Provide frontline support by addressing customer inquiries, complaints, and feedback via social media, phone, email, or in-person interactions in a professional and timely manner.
Assist in resolving basic customer issues, escalating complex or unresolved matters to the Customer Supervisor or relevant departments as needed.
Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in the customer care database.
Collaborate with all departments to gather information and updates required to address customer concerns effectively.
Support the implementation of customer care initiatives by coordinating activities and gathering customer feedback.
Help ensure all customer service processes are followed consistently to deliver a positive and efficient customer experience.
Provide feedback from customers to the Customer Service Supervisor, offering insights that can help improve products, services, and user experiences.
Stay updated on the company’s products and services to provide accurate information to customers and identify potential upselling opportunities.
Assist in preparing basic customer service reports, compiling data on inquiries, complaints, and resolutions for team meetings.
Contribute to customer satisfaction surveys by collecting feedback and providing insights into recurring issues.
Participate in training sessions to enhance knowledge of customer service best practices and company offerings.
Assist with loyalty programs, promotional initiatives, and other customer engagement activities as directed by the Customer Supervisor.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Academic: Bachelor’s degree in Business Administration, Communication, or related fields.
Experience: 1-2 years in customer service roles with demonstrated success in resolving customer issues.
Core Competencies
Strong interpersonal and communication skills.
Problem-solving and analytical abilities.
High level of professionalism and empathy.
Proficiency in customer service tools and software.
How to Apply
If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line to the HR Manager-NMGU, at the Apply Button below
Deadline: 3rd January 2025
