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Customer Invoicing

• Issue all customer invoices in EFRIS, including VAT and non-VAT invoices.
• Manually invoice VIPAK invoices in EFRIS (system not integrated).
• Process ANT invoices received from the Kenya team.
• Validate key invoice details before issuance: Invoice number, Customer TIN, Currency
• Ensure all invoices are issued within the current month.

Credit notes processing

• Manage the end-to-end credit note process impacting customer accounts.
• Coordinate credit notes’ approvals with relevant stakeholders (Operations and Finance), in line with the approval matrix.
• Review credit notes, justifications and supporting documents.
• Ensure cancellation and replacement invoices are properly attached.
• Raise credit notes in EFRIS and submit supporting documents to URA.
• Follow up with URA until approval and manage rejected credit notes.

Customer reconciliation and payment

• Perform weekly and monthly of ERP Sales journal and EFRIS Sales Journal.
• Allocate customer payments, including partial and advance payments, and record related foreign exchange gains and losses.

Monitoring and Reporting

• Monitor SPOT invoices not integrated into EFRIS.

Prepare and share:

• Weekly report of rejected credit notes with the Tax Manager.
• Monthly credit note report with the Head of Credit Control

Document and compliance

• Maintain complete and accurate customer files.
• Ensure all credit notes are approved internally and validated in EFRIS and URA.
• Prepare documentation for audit and tax reviews.
• Ensure compliance with internal control frameworks, including Sapin II anti-corruption requirements:
• Proper documentation and approval trails

Segregation of duties

• Traceability of customer transactions and credit notes