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Full-time
Credit Control Manager Job at Care Uganda
Care Uganda
Job Description
The Credit Control Manager is responsible for leading the accounts receivable and credit control function to ensure timely collections, minimize credit risk exposure, and optimize cash flow. The role ensures effective debtor management, policy compliance, and continuous process improvement to safeguard the organization’s financial position.
Duties, Roles and Responsibilities
- Develop, implement, and enforce credit control policies and procedures.
- Assess customer creditworthiness and approve credit limits and terms.
- Monitor customer exposure and manage risk proactively.
- Review and recommend account suspensions, legal recovery, or write-offs where necessary.
- Manage bad debt provisions and doubtful debt analysis.
- Oversee timely collections in line with agreed payment terms.
- Monitor debtor ageing and drive reduction in overdue balances and debtor days.
- Supervise reconciliations, dispute resolution, and allocation of payments.
- Negotiate payment plans and recovery strategies with clients.
- Ensure proper processing of credit notes, credit memos, and adjustments.
- Ageing analysis
- Collection performance and efficiency
- Debtor days
- Cash flow forecasts
- Risk exposure and bad debt status
- Provide actionable insights and recommendations to management.
- Support month-end and year-end financial processes for receivables.
- Lead, train, and supervise the credit control team.
- Set performance targets and KPIs for collections and service delivery.
- Conduct performance reviews and identify training needs.
- Foster accountability, professionalism, and high service standards within the team
- Build and maintain strong relationships with customers and key accounts.
- Liaise with Billing, Operations, and Finance to resolve disputes affecting payments.
- Support contract negotiations relating to credit terms.
- Handle escalated or sensitive collection matters effectively.
- Identify opportunities to improve systems, reporting, and processes.
- Ensure compliance with internal controls, policies, and regulatory requirements.
- Drive automation and efficiency initiatives within receivables management.
- Maintain accurate records and audit readiness.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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