Credit and Collection Manager job at Airtel Uganda | Apply Now

Engage with customers via email, phone, and in-person visits to collect outstanding payments and build strong client relationships that may lead to new business opportunities.

Ensure your assigned portfolio has zero bad debt through proactive interventions such as advance billing and personalized follow-ups.

Proactively manage accounts to prevent dunning by helping customers understand and navigate the dunning process.

Facilitate timely account reconciliations, ensuring all accounts are up to date and accurate.

Issue formal communication and demand notices for overdue balances.

Ensure all non-paying accounts are dunned in line with the approved dunning procedures following prior customer engagement.

Escalate persistent non-payment cases to the Team Leader and relevant sales staff where necessary.

Monitor payment behaviors of new clients and flag any irregularities to the line manager.

Ensure that all invoices and account statements are shared with assigned customers through email or physical delivery.

Conduct monthly invoice sampling to ensure accuracy and completeness.

Guarantee that all assigned customers are invoiced consistently and on time.

Investigate and resolve all customer billing queries and disputes promptly, including initiating credit note approvals where applicable.

Implement corrective measures such as issuing debit/credit notes or rebates when necessary.

Report and share any account write-offs with your Line Manager.

Use available data to analyze trends and take corrective actions.

Submit timely billing and invoice sampling reports.