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Collections Support Officers job at DFCU Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Collections Support Officers job at DFCU Bank
Kampala, Uganda
Full-time
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Collections Support Officers job at DFCU Bank
DFCU Bank
Reporting to the Head- Collections & Recoveries, the role holder will be responsible for supporting the Collections and Recoveries Unit to enable the smooth running of the support functions within the unit in a manner that fosters excellence.
Management and solutions of all customer-related queries(balances, clearances, releases) etc.
Preparing and following up on payment for invoices from service providers like Newspaper Agencies, Security companies, Valuers, EDCs etc that are Collections and Recoveries related.
Track and monitor the unit registers, SLAs and Professional indemnity for the various stakeholders ensuring that they are updated.
Maintain a central Insurance tracker and update insurance claims status of accounts under Collections and Recoveries. Provide monthly reports of the Insurance tracker.
Reconciliations for the Collections and Recoveries related accounts i.e. Corporate Expenses account reconciliation, Security group, GL accounts.
Prepare and maintain the restructured account monthly checklist to ensure conformity for classification, and compliance to approval conditions and processes plus upgrading the accounts that have made 12 months as per FIA in line with the internal approval process.
Monitor Irregularly overdrawn accounts and liaise with the respective branches for action.
Monitor breaches and waivers given monthly where loan default has materialised and maintain a tracker for effective decision-making to stakeholders.
Track and follow up with Lending Operations on failed write-offs (loans above 455 days).
Review and make recommendations on various checks and controls in line with the checklist for security clearances in the security release process. Maintain and update the tracker for properties on sale and foreclosed properties.
The ongoing maintenance of the Repossessions Control register & that All assets received are verified (physical and other condition) and recorded.
Insurance cover on repossessed assets is safely secured, and reasonable care has been taken for the safety of the property after taking custody.
Sound working relationship with security & Monthly checks on the condition of the repossessed assets (both fixed and variable)and recommend expenses or refurbishment of assets were deemed appropriate.
Follow up on timely valuations and have notifications in place, advertising, auctioning and or disposal of the given collateral is done in line with the laid-out policies and procedures.
Any other assigned duty.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in any field.
One year’s experience in any credit-related work.
High level of customer service.
Very good telephone techniques.
Excellent verbal and written communication skills. Good grammar is an added advantage.
Good negotiation skills.
Tactful and calm.
Thorough understanding of the Bank’s Credit including SAM policies and procedures.
Proficiency in the use of Word and Excel. PowerPoint is an added advantage.
Analytical skills.
General Understanding of bank products, policies, controls, and procedures among others.
General understanding of business, financial and accounting fields.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE: Are you interested? Send your CV to
Vacanciesbank@dfcugroup.com
DFCU Bank is committed to giving equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.
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