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About the Organisation
Collections Manager job at FairMoney | Apply Now
Kampala, Uganda
Fair Money is a leading digital financial institution committed to providing accessible, fast, and reliable financial services, including loans, payments, and banking solutions, to underserved individuals and businesses. Recognized for its innovation and customer-centric approach, Fair Money has built a strong reputation as a trusted fintech company, leveraging technology to bridge financial gaps and promote financial inclusion.
With a dynamic and inclusive work culture, the company offers employees a collaborative environment, professional growth opportunities, and competitive benefits, fostering innovation and excellence. Fair Money provides diverse job opportunities in fintech, engineering, customer service, risk management, and product development, with flexible work arrangements to support work-life balance. Since its inception in 2017, Fair Money has evolved from a digital lending platform into a full-fledged financial services provider, continuously innovating through artificial intelligence, data analytics, and mobile banking to enhance user experience and financial accessibility.
Operating across multiple regions, the company serves millions of customers, expanding its reach and impact in emerging markets. Rooted in core values of transparency, innovation, customer focus, and financial empowerment, Fair Money is committed to corporate social responsibility through financial literacy programs, community engagement initiatives, and support for small businesses. By revolutionizing digital finance, Fair Money continues to drive economic growth and financial well-being. For more information, visit their official website at www.fairmoney.io.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Collections Manager job at FairMoney
Full Time
Deadline:
9 May 2025
Job Title
Collections Manager job at FairMoney
FairMoney
Job Description
The Collections Manager will be responsible for managing the collections team to achieve KPIs, reduce overdue debt, and improve cash receipts. Key duties include ensuring efficient collections processes, implementing strategic initiatives, controlling departmental costs, leading staff engagement, and driving continuous improvements. The role also involves recruitment, training, and performance management of the team, as well as overseeing legal proceedings for delinquent debts. The Collections Manager will work closely with other departments to ensure alignment, share best practices, and ensure process automation is in place to reduce costs.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Develop and manage collections strategies to reduce overdue debt and improve cash receipts.
Ensure compliance with company policies and procedures in the collections process.
Lead, motivate, and manage collections teams, ensuring high levels of staff engagement.
Monitor and control departmental operating costs and headcount within budget.
Implement process automation to improve efficiency and reduce operational costs.
Oversee recruitment, selection, training, and performance reviews of collections staff.
Manage legal actions against delinquent debtors and ensure associated costs are minimized.
Coordinate with external debt collectors, ensuring adherence to company standards and ethical guidelines.
Conduct regular performance reviews, absenteeism management, and action plans for team improvement.
Prepare and present performance data to senior management and implement strategies for continuous improvement.
Oversee the collections strategy manual and update quarterly or as business requires.
Ensure timely and accurate completion of forecasts and work schedules.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
Bachelor’s degree in Finance, Accounting, or a related field.
Experience:
6–8 years of experience as a Collections Manager.
Experience with accounting software.
Strong leadership and managerial skills.
Excellent communication and analytical skills.
Proven track record of managing teams and achieving performance targets.
Ability to work independently and accurately under pressure.
Competencies:
Strong time management and organizational skills.
Ability to lead and engage teams effectively.
Ability to work to strict deadlines and manage multiple tasks.
High level of attention to detail and problem-solving ability.
