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Job Summary
Job Title:
Client Service Manager
Employer:
Standard Chartered Bank
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Wednesday, 7 February 2024
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Kampala, Uganda
Standard Chartered Bank is a leading international banking group with a strong presence in over 50 markets, committed to driving commerce and prosperity through innovative financial solutions and sustainable growth. With a history dating back to 1853, the bank has built a global reputation for excellence, earning recognition for its commitment to responsible banking, diversity, and inclusion.
It fosters a collaborative and inclusive work culture, offering employees opportunities for career growth, flexible work arrangements, and a purpose-driven environment that prioritizes integrity and innovation. Standard Chartered provides a wide range of career opportunities across retail, corporate, and investment banking, leveraging cutting-edge digital solutions to enhance customer experiences and financial accessibility.
The bank continuously evolves by integrating fintech innovations, artificial intelligence, and blockchain solutions into its business model to remain at the forefront of the banking industry. With a workforce of over 80,000 employees and a network spanning Asia, Africa, the Middle East, Europe, and the Americas, Standard Chartered upholds core values of integrity, responsibility, innovation, and collaboration.
Actively engaged in corporate social responsibility, the bank champions financial inclusion, environmental sustainability, and community investment initiatives such as Futuremakers, which empowers young people through education and employment opportunities. For more information, visit their official website at www.sc.com.
Full-time
Deadline:
7 Feb 2024
Client Service Manager job at Standard Chartered
Standard Chartered Bank
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
Ensure the on boarding of customers is happening seamlessly through service calls.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Strategy
Grow customer Digital Adoption penetration and Usage.
To mirror Relationship managers as per assigned portfolio.
Business
Ensure the on boarding of customers is happening seamlessly through service calls.
To champion and maintain an ongoing relationship with customers, motivating the team to provide exceptional service and ensuring positive customer experience within the Centre.
To mirror Relationship managers as per assigned portfolio.
Cross-Sell Bank’s products and provide sales leads / referrals.
Ensure client sign up of CIP forms.
Processes
Ensure issuance of Visa infinite card and penetration.
Interact with customers individually to respond to service requirements, address queries on the different products and services and advice customers accordingly.
Customer Complaint management (CEMS) - end to end.
Prepare and Scan: Client instructions and Wealth Management transactions.
People and Talent
Participate in service training and service storming sessions in the centre.
Risk Management
To maintain compliance excellence in accordance with the existing operational risk management framework relating to service and linkages with other centre roles.
Governance
Implement and track Standards of Performance and Key Service Performance Indicators for the centre.
Ensure effective coordination of service-related issues / initiatives between branch and other stake holders.
Verify and authorize transactions posted by Branch Makers as per Delegated Authority.
Ensure daily reconciliations of float at Service desk where applicable.
Floor Management.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
Externally
Bank Customers
Internally
All Bank Units are required to handle the customer query
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Our Ideal Candidate
Bachelor's degree
Role Specific Technical Competencies
Communication skills
Problem Solving skills
Collaborative skills
Relationship management skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
