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Kampala, Uganda
Full-time
Sprint Internet (U) Ltd, also known as Sprintug, is a leading telecommunications and internet service provider in Uganda, dedicated to delivering reliable, high-speed internet solutions to individuals, businesses, and organizations. With a mission to bridge the digital divide by offering affordable and seamless connectivity, Sprintug has earned a strong reputation for providing innovative, scalable, and customer-focused internet services that cater to a diverse range of needs. The company fosters a dynamic and inclusive work culture that emphasizes collaboration, continuous learning, and creativity, offering employees opportunities for professional growth, a supportive work environment, and flexible work arrangements.
Since its founding, Sprintug has evolved into a prominent player in the Ugandan telecom industry, offering services such as fiber internet, fixed wireless broadband, and cloud solutions. Its business model revolves around providing high-quality, cost-effective internet services while maintaining a focus on customer satisfaction and technological innovation. With a growing presence across Uganda, Sprintug is expanding its reach to urban and rural areas alike, and its core values of excellence, integrity, innovation, and customer commitment guide its operations. Sprintug is also committed to corporate social responsibility, engaging in initiatives that promote digital literacy, community development, and access to technology. For more information, visit www.sprintug.com.
Client Relationship Officer job at Sprint Internet (U) Ltd (Sprintug)
Sprint Internet (U) Ltd (Sprintug)
An Internet, Connectivity and I.T Solutions provider dedicated to delivering reliable, fast and secure services to your home and Business.
Communicating with clients to understand their needs, expectations and feedback
Providing solutions and recommendations to clients based on their requirements and Sprintug's products and services
Negotiating contracts, renewals and upgrades with clients
Resolving any issues or complaints that arise during the client lifecycle
Collaborating with other departments within Sprintug to ensure client satisfaction and retention
Identifying new opportunities and leads for business growth and expansion

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL
The qualifications for this role are:
Bachelor's degree in business, marketing, communication or related field
At least 3 years of experience in client relationship management, sales or account management
Excellent communication, presentation and negotiation skills
Proficient in Microsoft Office and CRM software
Knowledge of the internet service industry and Sprintug's products and services
Ability to work independently and as part of a team
High level of professionalism, integrity and customer orientation
Send your applications to hr@sprintug.com Application Deadline is on 20Jan, 2024
Please indicate the role applied for in the subject line