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About the Organisation
Claims Analyst - OMLAU job at Old Mutual | Apply Now
Kampala, Uganda
Old Mutual is a leading financial services company with a mission to help individuals and businesses achieve their financial goals and secure their futures through innovative and sustainable financial solutions. With over 175 years of experience, the company is renowned for its strong reputation, trusted by millions of customers worldwide, and recognized for its excellence in insurance, investments, and retirement services. Old Mutual's work culture emphasizes collaboration, diversity, and continuous development, offering employees a dynamic environment with opportunities for growth, learning, and career advancement.
The company provides flexible work arrangements and a range of job opportunities across various sectors, promoting a supportive and inclusive workplace. Founded in South Africa in 1845, Old Mutual has evolved into a global financial powerhouse, with a presence in over 30 countries across Africa, Asia, and the Americas. The company operates a customer-centric business model that focuses on leveraging innovation, technology, and data to create personalized financial solutions. Old Mutual’s size and reach enable it to cater to a broad spectrum of clients, from individuals to businesses, across multiple sectors. Its core values—integrity, accountability, respect, and professionalism—guide all its operations and interactions.
Through its corporate social responsibility initiatives, Old Mutual invests in community development, education, health, and environmental sustainability. For more information, visit the official website at www.oldmutual.com.
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Claims Analyst - OMLAU job at Old Mutual
Full Time
Deadline:
28 Apr 2025
Job Title
Claims Analyst - OMLAU job at Old Mutual
Old Mutual
Job Description
Job Title: Claims Analyst - OMLAU
Location: Kampala
Job Type: Full Time
Job Requisition ID: JR-65616
Application Deadline: 28 April 2025, 23:59
Join Us in Shaping Africa’s Future
At Old Mutual, we believe in Africa’s potential and are proud to have a workforce that reflects the continent’s diversity. If you're passionate about delivering exceptional service and making a real impact, we want to hear from you.
About the Role
As a Claims Analyst, you will be responsible for efficiently and fairly resolving insurance claims while upholding the company’s brand values and maintaining exceptional customer service across the organization.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Ready to be part of a purpose-driven company that’s rewriting Africa’s story?
Apply Now!
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How to Apply
Register, process, and manage all incoming insurance claims.
Investigate claims to determine coverage, liability, and appropriate reserving.
Collaborate with internal teams (including legal) and escalate cases as needed.
Maintain accurate records of processed, paid, and outstanding claims.
Provide weekly and monthly claims reports for management review.
Notify the Reinsurance Officer regarding recoveries and ensure documentation is complete.
Follow up on outstanding claims, required documentation, and discharge vouchers.
Coordinate client meetings to review and improve service delivery.
Support other duties as assigned in line with your position.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Bachelor’s degree in Actuarial Science, Business Administration, or a related field.
Professional certifications (e.g., ANZIF, ACII, DIP CII, AIA DIP-ITC) are an added advantage.
Experience
At least 5 years’ experience in underwriting and claims.
In-depth understanding of life assurance operations.
Proven ability to manage claims methodically and independently.
Strong legal awareness and willingness to stay updated on relevant case law.
Skills & Competencies
Attention to detail and strong analytical skills.
Excellent communication and interpersonal abilities.
Solid computer literacy.
Self-motivated, well-organized, and capable of prioritizing tasks.
Ability to handle diverse insurance claims with defined risk potential.
Familiarity with fraud prevention and financial crime investigation protocols.
Additional Responsibilities
Evaluate and process insurance claims per company procedures and standards.
Conduct claimant interviews and assess insured losses.
Identify and investigate potential fraud.
Ensure compliance with all internal policies and regulatory requirements.
Prepare documentation and reports using standard tools and systems.
Continuously build knowledge and skills through ongoing development and training.
Core Competencies
Action Oriented
Results-Driven
Ensures Accountability
Financial Acumen
Collaboration
Trust and Integrity
Problem-Solving
Process Optimization
