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Full-time
Channel Operations Specialist Job at PalmPay
PalmPay
Job Description
The Channel Operations Specialist is responsible for ensuring the availability, stability, and performance of PalmPay’s POS and card payment channels. The role supports smooth transaction processing, resolves channel-related issues, and works closely with internal teams and external partners to deliver a reliable payment experience for customers and merchants.
Duties, Roles and Responsibilities
- Monitor and ensure the availability, stability, and reliability of POS and card payment channels
- Support daily production operations and transaction processing systems
- Investigate and resolve system downtimes, transaction failures, and channel disruptions
- Provide technical support for transaction-related and settlement issues
- Proactively monitor transactions and systems to identify and address potential issues
- Analyse application and transaction logs to diagnose and resolve incidents
- Liaise with switching partners and service providers for prompt issue resolution
- Track, document, and report channel incidents and downtime
- Collaborate with Technology and Product teams to improve system performance and customer experience
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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