Center Manager job at African Initiatives for Relief and Development | Apply Now

Representation

• Represent the interests of the centre when liaising with relevant potential partners and stakeholders.

• Establish and maintain relationships with relevant skilling and auto service establishments.

Quality Assurance

• Ensure that infrastructure fit for purpose, is in place to support the centre and ensure quality standards are met.

• Manage internal quality assurance and activity.

• Monitor, review, and evaluate processes and practices.

• Liaise with stakeholders to ensure activities are in line process schedules and requirements

• Prepare for and manage regular audits/inspections ensuring clear documentation and personnel are ready as required.

Leadership

• Provide effective leadership to the center by maintaining information flow across the center and AIRD, CFAO and other stakeholders to promote good teamwork.

• Network with key stakeholders within the community to promote Center services and identify business opportunities.

• Responsible for managing the performance of the center team and coordinating staff development programs to ensure satisfaction and retention of high performers.

Managerial

• Develop and implement service operational strategies to achieve set targets through continuous progress monitoring.

• Monitor the effectiveness and efficiency of the service budget to ensure efficiency in the utilization of funds allocated.

• Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers.

• Track and analyze key performance indicators to understand performance status and provide counter measure where there are gaps.

• Build healthy relationship with all stakeholders of the service center through communication and exchange of ideas to ensure smooth interdepartmental operations.

• Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills.

Business Development:

• Initiate and carry out business development activities in agreement with the Director – Business Development and Strategic Partnership and other partners.

• Grow and position the center as a center of excellence and partner of choice.

• Represent the interests of the center when liaising with potential partners

• Achieve the monthly sale target.

• Develop and implement marketing activities relating to services available to grow sales and create awareness.

• Manage and support the administrative function of all accredited and skilling programmes ensuring that deadlines and external quality requirements are met

• Supervise skills administration support staff and ensure cover when necessary

• Provide timely reports to senior managers and relevant external stakeholders

• Prepare for and manage regular audits/inspections ensuring all documentation and required personnel are ready and available as required

Skilling

• At a later stage, carry out discussions with key stakeholders, assessment, review accredited skilling programs, and reviewing these in line with external developments and commercial opportunities.

• Spearhead the planning and budgeting processes and ensure clear accountability of the centre’s financial resources

• Plan, direct, coordinate and ensure effective implementation of skilling programmes at the centre, trainees and staff activities within the limits set by TVET/BEST Policy

Auto Service

• Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section.

• Resolve critical customer complaints to strengthen trust and enhance customer retention.

• Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target.

• Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulations.

• Ensure achievement of Center sales targets as per budget.

• Review workflows to increase the productivity of the Service team.

• Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps.

• Produce weekly performance report of the center.

Employee Management

• Attend to human resource matters at the centre

• Support the recruitment of center staff

• Monitor the quality of performance through observations and practice, identify development needs and facilitate development to maintain and improve centre quality.

• Ensure there is in place performance and development plans for center staff.

• Work with partners, Ministry of Education, CFAO, AIRD Uganda Program to ensure standardisation of practice and outcomes