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Full-time
Technical Assistant O&M Job at Uganda Electricity Distribution Company Limited
Uganda Electricity Distribution Company Limited
Job Description
The Technical Assistant O&M supports the efficient and effective operation and maintenance of electrical distribution systems within the customer service department. This role is crucial in ensuring uninterrupted power supply, reducing downtime, and maintaining high customer satisfaction through prompt and skilled technical assistance. The position oversees Linesmen in field activities, ensuring adherence to safety and quality standards in line with company policies.
Duties, Roles and Responsibilities
- Conduct regular inspections, identify issues, and perform maintenance on the electricity distribution network.
- Respond to outages and other issues promptly to restore service efficiently.
- Oversee and guide Linesmen in day-to-day activities, ensuring work is conducted safely and meets company standards.
- Ensure timely resolution of customer complaints and service requests related to technical operations.
- Ensure all maintenance and repair activities comply with health, safety, and environmental regulations.
- Promote a safety culture, providing necessary training and resources to the Linesmen for safe operation.
- Monitor key performance metrics (e.g., response times, downtime) and report regularly to the Customer Service Supervisor.
- Identify areas for improvement in operations and contribute to continuous process improvement.
- Reliable Reduced downtime and improved reliability of electricity distribution services.
- High customer satisfaction achieved through timely responses to service requests.
- Safety compliance and incident-free operations maintained in field activities.
- Regular and accurate reporting on operations, maintenance, and Linesmen’s performance.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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