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Full-time
Call Centre Representatives – 2 Positions Job at International University of East Africa (IUEA)
International University of East Africa (IUEA)
Job Description
You’ll handle inbound inquiries, make outbound calls to leads, and guide prospective students through the application process with warmth and professionalism.
Duties, Roles and Responsibilities
- Handle inbound calls, emails, and WhatsApp inquiries from prospective students
- Make outbound calls to leads generated through marketing campaigns
- Provide accurate information about programs, admission requirements, and fees
- Schedule campus tours and appointments with admissions counselors
- Follow up on incomplete applications and nurture leads
- Update CRM with call notes and lead status
- Achieve daily/weekly call targets and conversion
- Escalate complex inquiries to Sales Lead
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Applications along with Resume/CV in a single PDF format file should be sent to hr@iuea.ac.ug
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
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