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Full-time
Call Centre Officer Job at Orchid HR Outsourcing
Orchid HR Outsourcing
Job Description
We are seeking a dynamic Call Centre Officer to drive sales and expand our customer base. The Call Centre Officer will be responsible for promoting and selling company products via phone, managing client relationships, and supporting the field sales team in achieving overall revenue targets.
Duties, Roles and Responsibilities
- Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
- Promote and sell company products.
- Understand customer needs and recommend appropriate products and services.
- Generate new leads and convert inquiries into sales.
- Resolve customer inquiries and objections effectively, providing a positive customer experience.
- Follow up on quotations, orders, and payments to ensure closure.
- Maintain strong relationships with existing clients and identify upselling opportunities
- Provide accurate product information including pricing, availability, and delivery timelines
- Coordinate with logistics and production teams to ensure timely order fulfillment
- Update CRM systems and prepare daily/weekly sales reports
- Accurately record customer interactions and feedback in the CRM system.
- Stay updated on industry trends, competitor offerings, and market conditions.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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