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Full-time
Call Centre Executive Job at Imarika DT Sacco
Imarika DT Sacco
Job Description
The Call Centre Executive is responsible for handling customer interactions through calls, emails, and chats to provide comprehensive support and resolve member issues. The role aims to provide information on available products and services while ensuring high levels of customer satisfaction.
Duties, Roles and Responsibilities
- Handling members queries and offering utmost support through telephone and email.
- Providing relevant information on membership, products, services and solutions
- Online member Recruitment.
- Activation of dormant accounts.
- Cross-selling of Sacco products.
- Any other duty assigned from time to time by the supervisor
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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