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Full-time
Call Center Officer Job at Salaam Bank
Salaam Bank
Job Description
Salaam Bank is hiring Call Centre Officer responsible for customer inquiries, resolving complaints, offering product information, and escalating complex issues appropriately to ensure a high level of customer satisfaction
Duties, Roles and Responsibilities
- Handle incoming and outgoing customer calls in a professional & courteous manner
- Provide accurate information regarding the organization’s products, services.
- Log all customer interactions, ensuring proper documentation and follow-up
- Ensure adherence to call center policies, scripts, and quality standards
- Collect customer feedback and report insights to management for service improvement
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you fit the profile send your application to recruitment@salaambank.co.ug
Deadline: 28th February 2026
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