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Full-time
Call Center Advisor – Rutoro Job at Exquisite Solution
Exquisite Solution
Job Description
Exquisite Solution Limited is seeking a motivated and customer-focused Call Center Advisor to support our client in the telecommunications sector. This role is ideal for candidates who are fluent in all the three languages Rutoro, Runyakole and Kiswahili, as you will be the first point of contact for customers, providing professional and timely assistance across telecom products and services
Duties, Roles and Responsibilities
- Handle incoming customer calls professionally, efficiently, and courteously in Rutoro, Runyakole and Kiswahili.
- Provide clear and accurate information regarding company products, services, promotions, and basic technical support.
- Resolve customer inquiries and complaints effectively, escalating complex issues to relevant departments when necessary.
- Accurately record all customer interactions and feedback in the CRM system.
- Deliver excellent customer service to ensure high customer satisfaction.
- Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Track progress under "My Applications" tab
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