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Technical Quality and Strategy

• Update and review SOPs and Feedback Plans with the AAP Manager
• Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
• Lead processes to collect, review, classify, and respond to client feedback at field level
• Conduct FGDs and stakeholder meetings to gather community feedback
• Produce CRA reports for discussion in field meetings and project review sessions
• Participate in data collection and analysis when required
• Perform any additional tasks assigned by the supervisor

Program Development

• Support the integration of accountability in proposals and reporting
• Ensure accountability considerations across the full program cycle
• Develop or adapt accountability communication materials (posters, brochures, noticeboards)
• Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
• Participate in monthly review meetings with program teams and senior management

Staff Performance Management, Learning & Development

• Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
• Document lessons learned and best practices using accountability tools, and sharing internally