Business Manager job at C-Care Uganda | Apply Now

Operations for the Center

• Oversee hygiene-cleanliness, lighting and aeration etc.

• Ambience-lighting, wall art and sitting arrangement.

• Care pathways-maintaining sensible order.

• Repairs and remodeling-electric, plumbing and carpentry.

• Phone Management to include controls and etiquette.

• Equipment-TVs, water dispensers, etc.

• Notice board-oversee content and order.

• Ensure Center Licensing is up to date.

• Records management for confidentiality and safety.

• Set in place security controls for staff and clients.

• Manage supplies from stores –orders, receipt and accountability.

Financial Accountability

• Agree on annual budgets for the center with the SMO and Business Manager and ensure to keep within limits

• Ensure revenue targets are met

• Oversight on billing process, check for fraud, receipts etc, put up appropriate notices to guide on the processes.

• Ensure timely submission of invoices to Credit Control.

• Reporting on income and expenditure.

• Review service charges/costs with other stakeholders.

• Troubleshoot especially with cash and invoicing clients

HR function

• Advise HR on staff needs/gaps in number and skills mix.

• Participate in planning Recruitment, Interview and Selection of new staff i.e write or modify JDs, peruse CVs, constitute interview panel.

• Trainings

• Head orientation program for new staff at clinic level.

• Appraise the team on KPIs and minimum standards.

• Minimum standards: 100% Attendance, punctuality, appropriate data entry, adherence to EHS, adherence to agreed SOPs in line with ISO/QA recommendations, regular reporting, code of conduct and dress code.

• Initiate and maintain recognition/reward systems for staff (Motivation)

Communication

• Top-down with purpose of implementation of C-CARE strategies.

• Bottom-up communication with the purpose of informing strategy.

• Service handling information for particular clients, insurance companies, corporates etc.

• Planning, Chairing and following up on action points of department meetings.

• Attend Management meetings called from time to time.

• Ensure efficiency in attendance and conducting of Morning briefings

• Communication to external clients as may be required in consultation with line manager.

Reporting

• Submission of required reports should be timely and accurate

• Timely reporting Client related issues

• Weekly/ monthly –statistics, management reports, Finance

• Updating the Dashboard data daily.

Client relations

• Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.

• Respond to and managing aspects of client dissatisfaction.

• Timely close off client relations complaints

• Hospitality management

• Training of staff on good customer service practices.

Marketing and Business Growth

• Develop and adhere to Marketing & business growth plans i.e activation, client mapping and conversion into actual patients, growth of direct invoicing clients attached to the facility

• Actualization of business products into sales – i.e School clinics, site clinics, cash products, wellness products, etc

• Monthly, quarterly and yearly budgets for marketing activities

• Ensure expansion of services

• Monitor Output of current services at your clinic

Stock Management

• Ensure cost of sales is controlled and managed as per clinic needs

• Timely and Accurate stock taking process at every month end

• Accurate documentation of drug consumption and other monitoring tools

Quality and Sustainability

• Ensure Infection prevention and control mechanisms are adhered to

• Updated equipment registers and proper storage and use of equipment

• Manage outbreak response mechanisms

Culture, Policies and Processes

• Confidentiality

• Fraud aversion

• Team adherence to set policies