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Strategic Planning

• Monitor & analyze industry trends (e.g. market, country, regional, global, competitors) and consumer/commercial behavior across banking, financial services, and technology sectors to predict business impact to Visa and develop comprehensive plans in assigned markets.
• Develop ambitious & holistic strategic plans for assigned Clients based on market information, Client objectives & capabilities, Visa priorities, and competitor activities while simultaneously supporting Visa’s East Africa strategy.
• Oversee the development of operational plans for each assigned Client, including: objectives, corresponding tactics and actions, and desired key results.
• Drive Visa’s Innovation agenda via thought leadership on emerging capabilities including mobile, Visa Direct, and Visa Pay to name a few.
• Meticulously lead core Profit / Loss (P/L) activities in markets of responsibility with discipline, rigor, and little supervision (e.g. marketing plans, product launches).

Business Development and Relationship Management

• Establish trust, cultivate deep relationships between Visa and assigned Clients (e.g. financial institutions, merchants, fintechs), and ensure a customer centric mentality so we may:
• Understand clients’ business priorities, processes, and strategies
• Anticipate end users’ needs as we design and build the future of payments
• Offer Visa solutions and strategies that drive impact for customers and growth for our clients
• Enthusiastically serve as a passionate consultant between Visa & assigned clients in the areas of (but not limited to): solutions, implementation, operations, marketing, finance, government engagement, compliance, and risk – ensuring responsiveness & high quality support.
• Achieve & exceed assigned revenue targets while driving acceleration and expansion of Visa’s business across client portfolios in the East Africa Region.
• Identify & lead new business development opportunities that drive mutual growth for clients and Visa.

General

• Responsible for leading & monitoring Visa projects/operations across the assigned territories within East Africa and playing a key support role in other territories where assigned clients operate.
• Manage budgets & achieve profitability and earnings targets across assigned territories and portfolios.
• Effectively communicate across Hub (East Africa), Sub-Regional (Sub-Saharan Africa), and Regional (CEMEA) functional departments to ensure alignment of strategic objectives, business plans, escalations, and best practices.
• Have a natural bias for enabling team success, building comradery and a shared purpose of positively impacting client’s business performance.
• Actively contribute to the professional development of the larger East Africa team through mentorship & coaching.
• Lead & support ad hoc projects / strategic initiatives as directed by East Africa Cluster Lead.