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About the Organisation
Business Analyst job at DFCU Bank | Apply Now
Kampala, Uganda
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Business Analyst job at DFCU Bank
Full Time
Deadline:
3 Sept 2025
Job Title
Business Analyst job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Business Change Manager, the Business Analyst will anticipate departmental needs within the context of the Bank’s strategy and align them with business objectives. The role involves eliciting, documenting, and analyzing requirements, coordinating solution development, problem-solving, and confirming delivery of business solutions. The Business Analyst will also play a key role in innovation, process management, and ensuring that technological changes align with operational realities.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Anticipate and align departmental needs with the Bank’s strategic objectives.
Translate business needs into functional requirements and communicate them effectively to development teams and stakeholders.
Elicit functional, non-functional, and technical requirements from stakeholders to identify risks and project premises.
Conduct research and interact with current and future end-users to factor in technological changes when defining requirements.
Perform detailed analysis to define, document, and clarify project scope.
Create and use key project documents, including requirements management plans, use cases, user stories, and vision documents.
Coordinate problem-solving engagements to address challenges and constraints during project implementation.
Collaborate with stakeholders and development teams to identify innovative solutions that optimize resources.
Confirm that delivered solutions meet documented business requirements before communicating results to stakeholders.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
Bachelor’s degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting, Business Statistics, or a related field.
Professional certification in Business Analysis (CCBA, CBAP) or Project Management (Agile, PRINCE II, PMP) required.
Six Sigma Lean Green Belt is an advantage.
Experience:
At least 5 years of relevant work experience, with 3 years in business analysis, change management, operations, or technology roles in financial services or FinTech.
Skills and Competencies:
Strong understanding of financial technology, process management, and innovation.
Ability to link technical systems with business needs.
Knowledge of project management methodologies.
Strong analytical, problem-solving, and critical thinking skills.
Leadership, negotiation, facilitation, and decision-making abilities.
Excellent communication, documentation, and stakeholder management skills.
Cultural and political awareness, with a strong inquisitive and questioning mindset.
