Branch Manager job at Pride Bank Limited (PBL) | Apply Now

Specific responsibilities include.

Business growth & Profitability;

• Champion the implementation of the bank’s business strategy at the branch.

• Participate in developing the annual branch budgets & targets in line with the Business department guidelines.

• Provide overall direction to the branch staff by identifying new opportunities to grow business. 

• Implement service standards, monitor service delivery & control of general branch operations & manage operational costs in line with the approved branch budget, bank policies & service level agreements.

Relationship Management & Customer service;

• Responsible for relationship management with clients & potential clients to enhance acquisition, retention & growth.

• Undertake local market research in terms of competition, customer trends & ne developments.

• Drive continuous provision of high quality & timely customer experience to promote a sales & service culture within the Branch.

Credit Management;

• Initiate, analyse credit request & approve credit facilities within delegated limits in line with the credit policy.

• Monitor closely the performance of credit portfolio & non-performing accounts & facilities.

• Responsible for Branch functionality according to the defined internal quality standards of the bank in terms of Premises, equipment & security.

Operations, Compliance & Risk Management;

• Drive compliance, operations & risk management in the branch, adherence to regulatory policies & procedures to minimise financial losses & taking corrective actions for deviations.

• Proactively identify & assess the risks faced by the Branch & maintain an effective system of controls to minimise exposure.

• Develop periodic branch business reports as per business requirements

People Management;

• Manage the performance & development of Branch staff in line with set HR guidelines.

• Identify staffing needs & coordinate with the Regional Manager & People & Culture department to facilitate the recruitment process of staff.

Financial Responsibility

• Responsible for the delivery of annual branch budgets.

• Responsible for the cost optimisation of the Branch budget.