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Full-time
Branch Manager Job at Maisha Bora Sacco Ltd
Maisha Bora Sacco Ltd
Job Description
Reporting to the Chief Executive Officer (CEO), the Branch Manager will be responsible for driving branch business growth, operational efficiency, portfolio quality, member experience, compliance, and overall branch performance.
Duties, Roles and Responsibilities
Branch Performance & Business Growth
- Drive branch growth in membership, deposits, and loan portfolio
- Develop and implement branch business development and growth strategies
- Identify, pursue, and convert new business opportunities within the branch catchment
- Ensure achievement of monthly, quarterly, and annual performance targets
- Monitor branch profitability and revenue versus cost performance
- Drive branch productivity and sustainable business growth
- Oversee loan origination and appraisal processes at branch level
- Ensure adherence to credit policies, procedures, and lending standards
- Support quality loan assessment, documentation, and approvals
- Monitor portfolio quality including PAR, arrears, and delinquency trends
- Implement recovery initiatives and escalate high-risk exposures promptly
- Ensure prudent credit risk management within the branch
- Ensure delivery of exceptional member service and customer experience
- Handle escalated customer complaints and ensure timely resolution
- Drive member retention and relationship management initiatives
- Promote cross-selling and uptake of SACCO products
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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