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Branch Manager job at Africa Merchant Assurance Company (AMACO) | Apply Now
Kenya
Full Time
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Branch Manager job at Africa Merchant Assurance Company (AMACO)
About the Organisation
Africa Merchant Assurance Company (AMACO) is a dynamic and well-established general insurance company, proudly serving the Kenyan market. With a strong commitment to innovation, excellence, and customer satisfaction, AMACO delivers comprehensive insurance solutions that positively impact the lives of clients while fostering a progressive and customer-focused culture.
Job Title
Branch Manager job at Africa Merchant Assurance Company (AMACO)
Africa Merchant Assurance Company (AMACO)
Job Description
Reporting to the Head of Business Development, the Branch Manager will provide strategic leadership and operational oversight of the branch to ensure efficient service delivery and business growth. The role entails identifying and implementing sales strategies, recruiting and training agents, ensuring policy compliance, coordinating with internal departments, and managing branch performance and resources. The ideal candidate will be a results-oriented leader with extensive experience in the insurance sector and a strong focus on customer engagement and team development.
Duties, Roles and Responsibilities
Manage and oversee daily branch operations to ensure efficiency and service excellence.
Drive business growth by identifying opportunities and executing sales strategies.
Recruit unit managers, brokers, agents, and Direct Sales Force (DSF), and ensure proper team allocation.
Train DSF and unit managers on sales techniques, professionalism, and customer service.
Supervise all branch staff and ensure alignment with company objectives.
Provide strategic direction and act as the final decision-maker at the branch level.
Handle disciplinary matters in coordination with department heads.
Manage branch assets and ensure proper utilization and maintenance.
Support the professional development of independent agents.
Enforce adherence to company policies including cash handling, customer service standards, and dress code.
Approve staff leave while maintaining business continuity.
Lead performance management efforts, including setting goals and tracking progress.
Prepare and submit periodic reports to the Head of Business Development.
Coordinate with internal departments to support seamless operations and risk mitigation.
Undertake any additional responsibilities as assigned.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor's Degree in Marketing, Insurance, or a related field from a recognized institution.
Membership with professional bodies such as IIK, CII, CIM, MSK, or KIM.
A Postgraduate Diploma in Marketing is an added advantage.
Experience
Minimum of 5 years’ experience in a similar or relevant role within the insurance industry.
Key Skills and Attributes
Excellent interpersonal and communication skills
Strong leadership and team management capabilities
Strategic thinker with problem-solving skills
Financial planning and analytical ability
High attention to detail and commitment to quality
Strong customer service orientation
Ability to foster process improvement and staff development
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
