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Postpaid Bill Run

Pre-bill process   

Liaise with CSG and convenes a meeting with CX, IT, Enterprise, Revenue Assurance

• to discuss the roadmap to the bill run for that calendar month.

• Submission of all Fixed Data changes that are being made on customer accounts in the month. These are compiled in a tracker extracted from SR Tool and sent to Finance to    These  are  mainly;  capacity  changes,  suspensions, terminations, relocations, price changes.

• Mock Bill run by 25th of the month ensuring all changes to customer accounts have been captured and effected on respective customer accounts, ready for the team to sample in the mock bills.

• Mock bill run approval is based on confirmation that all new services have been billed and all changes have been implemented. For GSM, request for Data

• Subscription CDRs and I CONTROL CDRs, and CRBT CDRs to be captured in the samples. These are provided by I.T Team.

• Ensure Mock bill pdfs are shared with the Credit Team to sample and share feedback with CSG through one report and engagement with CSG to correct any anomalies done. Minimum number of samples per product need to be done.

• Final bill run should be run 1st of each month.

• Identification and fixing of gaps existing in the current process with the help of other dependency departments

Bill Sampling       

• GSM services that need to be critically sampled in the month e.g. CUG, I CONTROL, APNs, Data Bundles and Roaming.

• All New Links to be sampled for correctness of information, are created and shared in tracker with CSG follow up with both Finance and CSG to make sure that all categories of changes have been affected accurately on all accounts ready for billing.

Bill Dispatch        

• Bill dispatch for physical bills – by 5th of the month. (Select accounts)

• Payment Allocations

• Daily payment allocations from Mobile Money

• Daily payment allocations from banks to ensure minimum acceptable unallocated funds on bank accounts.

• Work with stakeholders to automate allocations from banks and Mobile Money to fast-track customer account reconciliations

• Handle additional tasks, special projects assigned

Reporting

• Billing KPI dashboard by 5th of every month

• Report on total accounts sampled per product per collector

• Maintain a track of post bill run complaints and resolution status month on month with aim to reduce billing complaints.

• All GSM & Non-GSM to have correct contact key person details at billing system (for e-bill delivery & dunning notification)

• Report on all failed EFRIS to collectors to share manual EFRIS. Aim to reduce EFRIS fails month on month with support from IT and Finance.

• Any other projects that may arise