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Kampala, Uganda



October 6, 2023 at 2:00:00 PM

About the Organisation

The Lato Milk is a dairy company founded in 2012 by Pearl Dairy Farms Limited. The plant located in Mbarara District Uganda is one of largest milk processing companies with many different types of milk products and has spread out to different parts of the world; Kenya, South Sudan, Sudan, Ethiopia, UAE, and India.

Job Title

Assistant SFA Coordinator job at LATO Milk

Job Description

The overall purpose of this role is to provide support in implementation of the Field Assist App through coordination, training and addressing any issues that may arise in its adoption.

Duties and Responsibilities

Duties and Responsibilities:

  • Co-ordinate with all sales users to ensure proper load out and load in are done on time through the app.

  • Address issues on the application in case of technical difficulty as L1 level support locally.

  • Ensure all escalations are moved to L2 level which is the vendor.

  • Have 100% understanding of the working of the Field Assist (FA) App and support with queries.

  • Conduct trainings on usage as and when required.

  • Co-ordinate with finance and logistics to ensure smooth operation of the process flow.

  • Learn and use the dashboards and prepare reports as need by sales team.

  • Be adept with planning requirements of hardware during expansion. Mobiles, printers. Coordinate with procurement team for the same.

Qualifications and Competencies

Qualifications and Skills Required

  • 2-4 years of working experience in a similar set up

  • Good Excel skills

  • Tech Savvy

  • Strong interpersonal skills

  • Team player

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.


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