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Full-time
Assistant Relationship Manager SME – Kansanga Branch Job at KCB Bank Uganda
KCB Bank Uganda
Job Description
- Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
- To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
- Facilitate the branch’s Service Delivery to customers.
- Handle Establishment of new and Variation of existing account relationships.
- Deal primarily with SME accounts.
Duties, Roles and Responsibilities
- Selling bank products to new customers and cross selling to existing customers.
- Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
- Deposit mobilization for the bank
- Extending support and guidance to Customer Care Rep.
- Leadership of the Branch’s customer service.
- Credit cards/debit cards inquiries and encashment.
- Collect information from customers relating to account relationship.
- Handling of shares IPO related matters.
- Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
- Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
- Annual branch budget relevant areas.
- Sales calls and market intelligence gathering.
- Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
- Receiving, guiding, and doing initial appraisal of loan applications
- Explaining and having customers sign letters of offer.
- Offering information on loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
- Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
- Any other duties that may be allocated from time to time.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 4th January 2026
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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