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Assistant Claims Analyst job at CiC Insurance | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Assistant Claims Analyst job at CiC Insurance
About the Organisation
CIC Africa Life Assurance Ltd is a leading life insurance company in East Africa, with a mission to provide innovative and comprehensive life insurance solutions that meet the financial security needs of individuals, families, and businesses. Established as a subsidiary of the CIC Insurance Group, the company has earned a strong reputation for its customer-centric approach and commitment to delivering reliable and accessible insurance products. Known for fostering a positive and dynamic work culture, CIC Africa Life Assurance values employee growth, offering professional development opportunities and a supportive work environment that promotes work-life balance and career advancement.
The company provides job opportunities in various areas, including underwriting, claims, and customer service, with flexible work arrangements to cater to diverse employee needs. Since its founding, CIC Africa Life Assurance has grown its presence across East Africa, evolving with market demands and incorporating cutting-edge technology to enhance its service delivery and product offerings.
The company’s business model focuses on offering tailored life insurance plans that cater to the unique needs of its diverse client base, ensuring sustainable growth and long-term financial protection. With a solid presence in multiple countries, CIC Africa Life Assurance is guided by core values of integrity, professionalism, and innovation, ensuring the delivery of value-driven services. The company is also committed to corporate social responsibility, supporting various community development initiatives that promote financial literacy, health, and education. For more information, visit www.cicafrica.com.
Kampala, Uganda
Full Time
Job Title
Assistant Claims Analyst job at CiC Insurance
CiC Insurance
Job Description
Assistant Claims Analyst
CiC Insurance
PURPOSE:
To ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.
Duties, Roles and Responsibilities
PRIMARY RESPONSIBILITIES:
A. Claims Processing & Assessment
Receive, register, and acknowledge claims from policyholders.
Review and verify the completeness of claim documents and reports.
Assess claims against policy terms, exclusions.
Recommend approval, rejection, or further investigation of claims.
Analyze intimated claims and advise the client on supporting claims documents.
Process fully documented claims and refer any suspicious claims to the supervisor.
Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.
Facilitate reinsurance recoveries by submitting claim documents when they fall due.
B. Customer Service & Stakeholder Management
Respond to inquiries from clients, providers, and intermediaries on claim matters.
Provide guidance to clients on claim requirements, processes, and timelines.
Build and maintain strong relationships with policy holders.
Issue discharge vouchers and ensure execution by the client.
Follow up on claims payments.
C. Compliance & Reporting
Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.
Maintain accurate records of all claims.
Prepare periodic reports on claims performance, trends, and risks for management decision-making.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Key Skills, Knowledge, Experience and Behavioral Competencies |
Academic and Professional Requirements: | ||
Education | Bachelor’s Degree | Bachelor’s degree in actuarial science or Related field. |
Professional Qualification | Diploma in Insurance | |
Relevant experience | Minimum of 2 years’ relevant experience. |
Skills and Competencies:
|
CIC Insurance Values |
CIC Group is committed to providing excellent service, spur further growth and employees are required to align their behavior to the following core values as critical to driving their performance. · Integrity- Be fair and transparent · Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit |
How to Apply
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 24th November 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th November 2025 consider your application unsuccessful.
