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Full-time
Analyst – Distribution & Channels Job at MTN Uganda
MTN Uganda
Job Description
Deliver overall data support to efficiently manage channels of distribution.
Duties, Roles and Responsibilities
- Business modelling for any new proposals to improve business efficiency
- Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
- Track agent quality management performance as per set KPIs and opportunities in the market.
- Support manager channels management to do agent gap analysis per region, territory and site.
- Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
- Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
- Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
- Monitoring activities of the agent management team
- Ensure adherence to the terms and conditions by both agents and rebalancing partners.
- Empower customer facing teams with information required for first line customer query resolution and use of digital tools
- Guide teams about the respective resolution channels/processes.
- Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
- Support manager quality assurance to drive MoMo amplification.
- Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
- Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7467?location=Uganda&locationId=300000000275327&locationLevel=country&mode=location
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