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4 Customer Service Executives – Showroom jobs at Uganda Baati | Apply Now
Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Executives – Showroom jobs at Uganda Baati
About the Organisation
Uganda Baati is a leading manufacturer of high-quality steel roofing materials and building products, committed to providing innovative and durable solutions for construction across Uganda and the East African region. The company’s mission is to create value through sustainable products that enhance the lives of its customers while promoting economic growth in Uganda. With a strong reputation for excellence and innovation, Uganda Baati has been recognized for its leadership in the steel manufacturing sector and is a trusted brand in the region.
The company offers a dynamic work culture that fosters creativity, diversity, and teamwork, ensuring that employees are empowered to grow both professionally and personally. As part of its employee value proposition, Uganda Baati provides attractive job opportunities and flexible work arrangements to cater to a diverse workforce. Established as a subsidiary of the global ArcelorMittal group, Uganda Baati has evolved from a small local operation into a key player in the manufacturing industry. Its business model focuses on producing quality, affordable building materials with a strong emphasis on sustainability.
The company’s size and reach span Uganda, Kenya, Tanzania, and Rwanda, with a growing presence in other East African markets. Guided by core values of innovation, integrity, and customer-centricity, Uganda Baati is dedicated to making a positive impact on both the environment and the communities in which it operates. Through its corporate social responsibility (CSR) initiatives, Uganda Baati supports various community development projects, including education, health, and environmental conservation. For more information, visit www.ugandabaati.com.
Job Title
4 Customer Service Executives – Showroom jobs at Uganda Baati
Uganda Baati
Job Description
Job Title: Customer Service Executives – Showroom (4 Fresher Jobs)
Organisation: Uganda Baati
Duty Station: Fortportal. Kamuli, Masaka, Tororo, Uganda
The Customer Service Executive – Showroom is responsible for providing a welcoming and professional experience to all walk-in customers. This role involves assisting clients with inquiries about products and services, guiding them through the selection process, and ensuring high levels of customer satisfaction. The executive also handles order processing, manages customer complaints, and coordinates with internal departments to ensure timely delivery and service.
Duties, Roles and Responsibilities
Greet and assist walk-in customers in a friendly and professional manner.
Understand customer needs and recommend suitable products or services.
Provide accurate information on product features, pricing, availability, and warranties.
Guide customers through the sales process and assist with product selection.
Prepare and process sales orders, invoices, and payment receipts.
Coordinate with the sales and logistics teams to ensure timely delivery.
Handle customer complaints or concerns promptly and professionally.
Follow up with customers after sales to ensure satisfaction and encourage repeat business.
Maintain a customer database and update records regularly.
Ensure the showroom is clean, well-organized, and displays are well-stocked and visually appealing.
Monitor inventory levels and inform management of low-stock items.
Provide daily/weekly reports on customer visits, sales performance, and feedback.
Share customer insights and suggestions for service or product improvement.
Work closely with the sales, marketing, and inventory teams to meet customer needs.
Participate in product training and team meetings.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Marketing, Customer Service or related field.
At least 2-3 years of experience in a similar position.
Strong knowledge of the manufacturing industry.
Strong experience in handling sales transactions, customer complaints and inventory coordination.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Sales-oriented with persuasive and negotiation abilities.
Ability to multitask and work under pressure in a fast-paced environment.
Good organizational and time management skills.
Proficient in Microsoft Office and familiarity with POS (Point of Sale) systems.
Professional appearance and a positive attitude.
Barriers to Success in Role
Limited or lack of knowledge of sales and customer service.
Inability to speak Rutooro, Lusoga, Luganda or Ateso languages
Inability to influence and negotiate.
How to Apply
Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-CSE-CUSTOMER SERVICE EXECUTIVES” as the Email subject via recruitment@hcbsltd.com
Deadline: 9th June 2025 by 05:00 pm
Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.
