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1 Reception, Visitor Management, and Communications

• Man the ICD reception desk professionally during all business hours, receiving every visitor with a courteous and professional greeting that reflects CCTL's service standard.
• Register all visitors in the visitor management system and co-ordinate their access with the In-Charge – Security before granting entry.
• Manage the ICD's telephone switchboard professionally, answering all calls promptly, transferring calls to the correct person, and taking complete and accurate messages.

2 Executive Support, Records, and Administration

• Provide high-quality support with schedule management, meeting scheduling, preparation of agendas and minutes, and document preparation.
• Maintain the ICD's administrative filing system — both physical and digital — in a well-organised, consistently indexed, and immediately retrievable manner.
• Manage and replenish all office stationery, printing consumables, and administrative supplies through timely procurement requests.
• Any other tasks assigned.