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10 Call Centre Agents job at African Clean Energy (ACE) | Apply Now
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in 10 Call Centre Agents job at African Clean Energy (ACE)
About the Organisation
Kampala, Uganda
Full Time
Job Title
10 Call Centre Agents job at African Clean Energy (ACE)
African Clean Energy (ACE)
Job Description
The Call Centre Agents will be responsible for handling a range of customer interactions including payment reminders, onboarding new clients, following up on arrears, customer training, and satisfaction surveys. Reporting to the Consumer Finance Team Lead, the agents will use the company’s CRM system to contact and manage customer cases, resolve customer concerns, and maintain accurate customer records. The position requires strong communication skills, the ability to work independently, and fluency in the local language of the assigned area.
Duties, Roles and Responsibilities
Contact customers with upcoming payments and provide payment reminders.
Welcome new customers and guide them through the onboarding process.
Contact clients in arrears to arrange payment plans or understand payment barriers.
Resolve customer service cases to support payment collections.
Update incorrect customer contact information.
Provide training to customers on stove usage and payment procedures.
Conduct customer satisfaction and survey calls, and report findings to the Consumer Finance Manager.
Submit daily reports and feedback on customer interactions.
Perform other tasks as assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Diploma or equivalent in Customer Relations, Marketing, Business, or a related field.
Previous experience in Telemarketing, preferably in the renewable energy sector.
Strong communication, negotiation, and interpersonal skills.
Ability to meet targets and deliver results.
Self-driven and capable of working with minimal supervision.
Fluent in the local language of the region applied for.
Must be a native of the area applied for.
Must have a Recommendation and Residence letter from LC1.
Willingness to travel and work flexible hours.
Personal Attributes:
High integrity and professionalism.
Community-focused and passionate about social impact.
Culturally sensitive and effective in diverse settings.
Results-oriented and deadline-conscious.
How to Apply
nterested candidates should email their application letter (indicating location applied for in the subject line), CV, academic documents, and National ID to: Email: careersuganda@africancleanenergy.com
