Several Customer Service Executives Needed at Uganda Baati – Apply Before 9th June 2025
- Afri Careers
- Jun 3
- 2 min read
Uganda Baati, one of the country’s leading providers of quality roofing solutions, is seeking several Customer Service Executives to join its vibrant showroom team. This is a fantastic opportunity for customer-oriented professionals to work in a fast-paced environment while delivering outstanding service to clients.
The position focuses on ensuring that every walk-in customer receives a warm, professional welcome and is guided through a seamless sales experience. The successful candidates will handle product inquiries, assist with selection, process sales orders, and coordinate with internal teams to guarantee timely deliveries.
Exciting Job Opportunity at Uganda Baati for Customer Service Executives
Key Responsibilities:
Warmly welcome and assist all showroom visitors.
Understand customer needs and recommend appropriate products or services.
Offer accurate details on product specifications, pricing, availability, and warranties.
Manage the entire sales process from inquiry to invoice.
Coordinate logistics to ensure prompt product delivery.
Resolve customer complaints quickly and professionally.
Follow up with clients post-sale to ensure satisfaction and build loyalty.
Maintain an updated customer database.
Keep the showroom clean, organized, and stocked.
Track and report inventory status and sales performance.
Collaborate with sales, marketing, and logistics teams.
Participate in regular training and team meetings.
What You Need to Qualify:
Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
2–3 years of experience in a similar customer-facing role.
Industry knowledge, especially in manufacturing or sales environments.
Strong communication, negotiation, and problem-solving skills.
Ability to multitask and stay composed under pressure.
Proficiency in Microsoft Office and familiarity with POS systems.
Knowledge of local languages like Rutooro, Lusoga, Luganda, or Ateso is a plus.
A professional demeanor and positive attitude.
Potential Barriers to Success:
Lack of experience in customer service or sales.
Language barriers that limit customer engagement.
Inability to effectively influence and negotiate with clients.
How to Apply:
If you meet the qualifications and are ready to be part of a company that values professionalism and customer satisfaction, send your application, resume, and academic documents (in PDF format) to:
📌 Subject Line: HCBSU-CSE-CUSTOMER SERVICE EXECUTIVES
🗓 Deadline: 9th June 2025 by 05:00 PM
Note: Only shortlisted candidates will be contacted. Female applicants are strongly encouraged to apply.
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