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A. Stock Handling & Warehouse Operations

• Oversee all incoming and outgoing stock movements to ensure accuracy, completeness, and proper documentation.
• Implement and enforce FIFO/FEFO stock rotation principles to ensure product freshness and reduce expiry risks.
• Supervise receiving, offloading, put-away, bin allocation, picking, packing, and dispatch processes.
• Ensure all stock entries are correctly recorded in the warehouse system and aligned with physical movements.
• Lead weekly and monthly stock reconciliations in coordination with the Warehouse Manager and Finance team.
• Maintain proper storage conditions for different product categories, including temperature‑sensitive FMCG items.

B. Stock Reconciliation & Documentation

• Compile stock reports, movement logs, variance reports, and inventory accuracy summaries.
• Maintain up-to-date warehouse records, including bin cards, stock cards, and digital records.
• Investigate and resolve discrepancies between physical and system stock promptly.
• Perform periodic cycle counts and annual stock takes.

C. Warehouse Safety, Compliance & Standards

• Enforce 5S warehouse standards (Sort, Set in order, Shine, Standardize, Sustain).
• Ensure adherence to safety protocols, PPE usage, and hazard‑free warehouse environments.
• Train staff on safe equipment usage and compliance with company and regulatory guidelines.
• Report safety incidents, near misses, and equipment faults.

D. Team Leadership & Supervision

• Supervise warehouse staff including loaders, helpers, and drivers where applicable.
• Facilitate daily briefings to communicate targets, assignments, and safety reminders.
• Support recruitment, coaching, performance monitoring, and discipline of warehouse personnel.
• Coordinate workloads to ensure timely order processing and dispatch.

E. Order Processing & Customer Service Support

• Ensure prompt picking and dispatch of orders according to set turnaround times.
• Verify accuracy of picked items against customer orders to minimize errors and returns.
• Liaise with Sales, Procurement, and Distribution teams to resolve order or stock‑related queries.
• Ensure daily reconciliation of sales transactions and support collection of sales revenues where required.

F. Systems, Reporting & Administrative Tasks

• Record transactions in EFRIS and company systems as required.
• Prepare daily, weekly, and monthly warehouse operational reports.

• Support validation of records required for VAT returns and internal audit processes.
• Maintain updated documentation, filing systems, and digital archives.

G. Fleet Coordination & Logistics Support

• Supervise drivers and support scheduling of delivery routes.
• Monitor vehicle usage, mileage logs, fuel utilization, and general fleet discipline.
• Ensure compliance with company transport policies and safe driving standards.

H. General Support Duties

• Provide administrative support to warehouse management and other departments when needed.
• Assist with HR‑related tasks such as attendance records and documentation collation.
• Carry out any additional responsibilities assigned by the Warehouse Manager or management team.

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• KEY PERFORMANCE INDICATORS
• Inventory accuracy (target ≥ 99%).
• Order picking accuracy (target ≥ 98%).
• Stock variance reduction and timely reconciliation.
• On‑time order dispatch (OTD).
• Shrinkage and damage control.
• Warehouse safety compliance score.
• KPI performance of supervised staff.
• Quality and timeliness of reports.