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Testing and Repairs Associate job at Q-Sourcing Limited | Apply Now
Are you looking for Engineering Jobs in Uganda 2024? If yes, then you might be interested in Testing and Repairs Associate job at Q-Sourcing Limited
Kampala, Uganda
Full-time
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Testing and Repairs Associate job at Q-Sourcing Limited
Q-Sourcing Limited
This role requires diagnosing and addressing after sale issues that come from the field as we l as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring products serve the client at the optimum and in-case of an after sale ensure the best solutions are provided to the customer within the shortest time possible.
Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily co lection and transportation of a l repaired items back to customers.
Evaluate al products returned as a result of an after-sale issue are within Warranty and if not advise the customer on the cost of reerpret blueprints, schematics, and wiring diagrams to better troubleshoot all after sale issues reported
Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
Set standards operation procedure for al product QA/QC, troubleshooting and repairs and ensure adherence
Ensure proper communication, ticketing, and documentation of a l after sale issues
Generate daily, weekly, and monthly aftersales reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
Perform all after sale product-related tasks assigned from time to time
Team Coordination
Collaborate closely with the after-sale engineering and call centre teams to resolve all technical issue
Support the provision of training to the field technical teams on how to identify and resolve repair issues
Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
Manage and resolve all after-sale issues within TAT of 48hrs from when product is received for repair
Develop positive and professional relationships with channel partners and service providers
Develop knowledge of all solar products and systems designed.
Risk Management
Be proactive in identifying a l product risk based on the after-sale issues reported daily.
Ensure team is operating at full capacity to reduce after sale issues and ask for extra manpower when needed to avoid burnout of team members
Communicate and mitigate any risk factors that are encountered with the team while at work
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
3yearsofexperience in providing technical solutions within set TAT to deliver exceptional customer experience
Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
Hands-on, detail-oriented with strong execution ski ls
Good communication skills and should ensure information communicated is clear and timely
Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
Organized and an expert in time management
A proven ability to work with minimal supervision
Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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