top of page
Share this Job:
Looking for jobs today in Uganda 2024? Checkout the available q sourcing jobs today 2024. Easily apply for jobs in Uganda 2024 on AfriCareers.net, and get hired.

Testing and Repairs Associate job at Q-Sourcing Limited | Apply Now

Are you looking for Engineering Jobs in Uganda 2024? If yes, then you might be interested in Testing and Repairs Associate job at Q-Sourcing Limited

Kampala, Uganda

Full-time

Deadline: 

June 9, 2024 at 2:00:00 PM

About the Organisation

Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.

PRO CV

Job Title

Testing and Repairs Associate job at Q-Sourcing Limited

Job Description

This role requires diagnosing and addressing after sale issues that come from the field as we l as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring products serve the client at the optimum and in-case of an after sale ensure the best solutions are provided to the customer within the shortest time possible.

Duties and Responsibilities

  • Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily co lection and transportation of a l repaired items back to customers.

  • Evaluate al products returned as a result of an after-sale issue are within Warranty and if not advise the customer on the cost of reerpret blueprints, schematics, and wiring diagrams to better troubleshoot all after sale issues reported

  • Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers

  • Set standards operation procedure for al product QA/QC, troubleshooting and repairs and ensure adherence

  • Ensure proper communication, ticketing, and documentation of a l after sale issues

  • Generate daily, weekly, and monthly aftersales reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.

  • Perform all after sale product-related tasks assigned from time to time


Team Coordination

  • Collaborate closely with the after-sale engineering and call centre teams to resolve all technical issue

  • Support the provision of training to the field technical teams on how to identify and resolve repair issues

  • Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.

  • Manage and resolve all after-sale issues within TAT of 48hrs from when product is received for repair

  • Develop positive and professional relationships with channel partners and service providers

  • Develop knowledge of all solar products and systems designed.


Risk Management

  • Be proactive in identifying a l product risk based on the after-sale issues reported daily.

  • Ensure team is operating at full capacity to reduce after sale issues and ask for extra manpower when needed to avoid burnout of team members

  • Communicate and mitigate any risk factors that are encountered with the team while at work

Enroll for CPA Uganda Course

Qualifications and Competencies

  • Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields

  • 3yearsofexperience in providing technical solutions within set TAT to deliver exceptional customer experience

  • Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines

  • Hands-on, detail-oriented with strong execution ski ls

  • Good communication skills and should ensure information communicated is clear and timely

  • Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction

  • Organized and an expert in time management

  • A proven ability to work with minimal supervision

  • Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

0

PRO CV WRITER

Increase your chances of getting hired with the perfect resume

Let us help you create a perfect CV and Cover Letter!

30% higher chance of getting a job

42% higher response rate from recruiter

Interview Pack @ shs. 5,000 only
Related Jobs
ENGIE Energy Access
Re advertised Engineering Manager job at ENGIE Energy Access

Engineering Jobs

Deadline: 

Jul 24, 2024

Re advertised  Engineering Manager job at ENGIE Energy Access
BDO East Africa
Associate - Cyber Security job at BDO East Africa

Engineering Jobs

Deadline: 

Jul 22, 2024

Associate - Cyber Security job at BDO East Africa
Aldelia
Turbine DCS Operator job at Aldelia

Engineering Jobs

Deadline: 

Jul 16, 2024

Turbine DCS Operator job at Aldelia
Aldelia
WTP+C02-DCS job at Aldelia

Engineering Jobs

Deadline: 

Jul 16, 2024

WTP+C02-DCS job at Aldelia
Aldelia
Oil Man job at Aldelia

Engineering Jobs

Deadline: 

Jul 16, 2024

Oil Man job at Aldelia
You may also Like!
PRO CV
Remote Jobs - Work From Home Jobs
bottom of page