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In this role, you will be responsible for;

Agent Quality: Ensuring that agents in your territory;

• are compliant with the legal and policy requirements as per defined procedure.
• have executed valid contracts.
• are trained on the contents of the contract before signing the contract.
• are well-branded and have the supplies needed to deliver their services.
• Agent Ongoing Liquidity Management: Coordinate the monitoring of cash / e-value availability at Agents in liaison with the Liquidity team.
• Risk Management and Routine Visitation: Manage the teams in Monitoring of Agent vs. targets through Reports on emerging issues and assessment of the region’s performance.
• Agent Churn: Identify underperforming agents (as per internal procedure), troubleshoot or recover Wave items & equipment and ensure branding material is removed.
• Be the primary contact person for all agency networks acquiring & Wave products in your region/territory. Execute operational excellence, cost management and compliance with internal policies and regulatory guidelines.
• Champion excellent customer service and implementation of quality service delivery standards while coaching, training and mentoring your team to achieve the desired market impact and targets.
• Scout zones where distribution should happen and give guidance on the zone where your distributors should focus.
• Make sure distributors have all the necessary supplies and work materials daily.
• Report daily on distribution efforts, needs, and feedback from the field to the Regional lead.
• Help with the training and smooth onboarding of new distributors and enforce a good work environment and team-building.

Key Details

• Location: This is a field sales role. You will be based in either Mbarara or Arua and may travel to other field locations across the country as needed.
• Work authorization in Uganda is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents
• We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement.
• Lunch and field facilitation are provided.