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About the Organisation
Guild Frank Forex Bureau is a Ugandan foreign exchange and money transfer company providing services to individuals and businesses through a network of branches in and around Uganda’s capital-Kampala. We currently operate the widest branch network in the country.
Tellers jobs at Guild Frank Forex Bureau | Apply Now
Kampala, Uganda
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Tellers jobs at Guild Frank Forex Bureau
Full Time
Deadline:
9 Mar 2025
Job Title
Tellers jobs at Guild Frank Forex Bureau
Guild Frank Forex Bureau
Job Description
Job Title: Tellers (Several No Experience Customer Care Jobs)
Organisation: Guild Frank Forex Bureau
Duty Station: Kampala, Uganda
Reports to: Branch Manager
The Teller is responsible for providing exceptional customer service while accurately processing various financial transactions. This role involves handling cash, deposits, withdrawals mobile money, money transfers remittance services, and other banking services, ensuring compliance with company policies, security and regulatory standards.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Attach your CV with all academic documents including O’ Level, A’ level and University documents and upload them at the Apply Button below.
Deadline: 9th March 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly.
Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC.
Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions.
Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud.
Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation.
Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers.
Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: Only courses in the field of: ARTS, EDUCATION, HOSPITALITY, HUMANITIES, SOCIAL SCIENCE will be considered
Experience: prior experience not mandatory
Age: 25 years and below
Skills:
Strong numerical accuracy and attention to detail.
Excellent communication and interpersonal skills.
Ability to handle cash and financial transactions with integrity.
Proficiency in basic computer applications and banking software.
Attributes:
Professional appearance and demeanor.
Strong problem-solving skills and the ability to work under pressure.
Commitment to providing exceptional customer service.
Work Environment:
Typically works in a branch office setting.
May require standing for extended periods of handling cash and transactions.
Regular working hours.
