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Telesales Team Leader job at M-KOPA | Apply Now
Kampala, Uganda
Full Time
Are you looking for Sales jobs in Uganda 2025 today? then you might be interested in Telesales Team Leader job at M-KOPA
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Job Title
Telesales Team Leader job at M-KOPA
M-KOPA
Job Description
Job Title: Telesales Team Leader
Organisation: M-KOPA
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
You will guide and support our outbound telesales team to achieve customer retention targets. You’ll play a key part in ensuring the success of our campaigns, maximizing conversion rates, and driving revenue growth.
Beyond hitting targets, you’ll be responsible for maintaining top-tier quality standards—making sure every customer interaction is accurate, compliant, and professional. You’ll also take an active role in coaching and training your team, helping them sharpen their skills and bridge any gaps.
Clear and timely communication will be crucial, ensuring that everyone is aligned and well-equipped to perform at their best. Regular team briefings and performance reviews will be part of your routine, keeping everyone focused and on track.
This is an onsite role in Uganda reporting to the Head of Operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
To thrive in this role, you’ll need a diploma in business administration, marketing, communications, or a related field. Experience-wise, we’re looking for someone with at least two years in telesales, customer service, or sales management.
Strong leadership and team management skills are required—you should be able to motivate and inspire your team to exceed expectations while delivering exceptional customer service. Analytical skills will also be key, as you’ll need to interpret data, spot trends, and make informed decisions to boost performance. Familiarity with CRM systems and relevant software will be an added advantage.
If you’re a results-driven leader who is passionate about sales, team development, and customer experience, this is your chance to make an impact.
How to Apply
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you
