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Technical Response Officer (6-Month Temporary Contract) job at African Clean Energy (ACE) | Apply Now
Soroti, Uganda
Full Time
Are you looking for Engineering jobs in Uganda 2025 today? then you might be interested in Technical Response Officer (6-Month Temporary Contract) job at African Clean Energy (ACE)
About the Organisation
African Clean Energy (ACE) is a B-Corp certified social enterprise committed to solving energy poverty through innovative clean energy solutions. The company produces and distributes the ACE One, a solar-biomass hybrid energy system that reduces harmful smoke emissions while providing electricity, improving health, environmental sustainability, and quality of life for underserved communities in developing countries.
Job Title
Technical Response Officer (6-Month Temporary Contract) job at African Clean Energy (ACE)
African Clean Energy (ACE)
Job Description
The Technical Response Officer will provide frontline technical support and maintenance services for ACE One stoves. This includes training customers on stove usage, supporting fuel ordering through digital platforms, and conducting minor repairs. The officer will also assist with customer payment education and work closely with both Sales and Customer Response teams to ensure efficient after-sales service delivery. The position is for a six-month temporary period and is ideally suited to individuals with an electrical or technical background who are passionate about creating impact in their communities.
Duties, Roles and Responsibilities
Conduct preventive after-sales maintenance training on ACE One stove use and briquettes
Support the Sales team through direct sales and referrals
Train customers on digital repayment methods such as MOMO Pay and Airtel Pay
Assist customers in installing and using the ACE Connect mobile application
Perform timely repairs and technical support on ACE One stoves
Provide general technical support and respond to customer issues as directed
Complete any other duties assigned by management
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
How to Apply
Interested candidates should submit the following:
Application Letter clearly stating the location applied for in the subject line
Updated Curriculum Vitae (CV)
Copies of academic documents
Copy of National ID
Send applications via email to: careersuganda@africancleanenergy.com
